Arbyn

Quick answers

What counts as a conversation?

One email thread or one chat session. A customer replying multiple times on the same thread still counts as one conversation. Spam, Shopify notifications, and auto-replies are filtered before counting.

How does Arbyn learn to write like me?

You set your tone during setup and can paste your brand-voice notes if desired. Arbyn drafts in shadow mode for early conversations, and each reply you approve calibrates its voice to match yours.

Can Arbyn actually cancel orders or issue refunds, or just answer questions?

Arbyn takes real actions on your Shopify order. It cancels orders, issues refunds, applies discounts, sends gift cards, reships orders, and starts returns. Anything that moves money waits for your one-click approval before Arbyn performs it in Shopify.

Are all features available on every pricing plan?

Yes. Every feature is included on all three Arbyn plans. The only difference is the conversation limit: Starter has 150 per month, Growth has 500, and Agent has unlimited. No features are locked behind higher tiers.

Does Arbyn work with my existing email address?

Yes, and you keep it. Arbyn gives you an inbound address, and you add one forwarding rule in Gmail, Outlook, or whatever you already use. Arbyn sends a test message to confirm the rule works. Replies go back out from your address, so your customers never see a third-party sender, and there is no mailbox password to hand over.