Customer service bots
BoldDesk®
AI customer service software that automates support with autonomous agents resolving requests end to end
- 0community votes
- 71DR by Ahrefs no change since last check
Ahrefs Domain Rating signal 13 Nov 2026, signal shifted 25 Oct 2026.
BoldDesk® is an AI customer service platform with autonomous agents that handle support requests across multiple channels, backed by Syncfusion with 25+ years in
What it is
BoldDesk® is an AI-powered customer support platform that combines autonomous AI agents with a full help desk system. AI agents answer customer questions, take actions in connected systems like issuing refunds or checking orders, and work across email, chat, WhatsApp, voice, SMS, Teams, Slack, and social channels. The platform includes three types of AI agents: Support Agents that talk directly to customers, Background Agents that automatically triage and process every ticket, and Assist Agents that help human teams write better replies. Pricing is based on AI credits rather than per-resolution fees, with human agents included in every plan. The company is backed by Syncfusion, a 25-year-old software company serving over 400 Fortune 500 companies.
Systems
- Support Agents that answer customers directly on all channels
- Background Agents that automatically triage, tag, and route every ticket
- Assist Agents that help teams draft and polish replies
- AI can take actions with API and MCP tool integration
- Support across email, live chat, WhatsApp, voice, SMS, Teams, Slack, social media
- Data migration from other help desk tools with no cost
- Policy-bound AI with human approval steps and audit logs
- Multilingual support in 40+ languages including right-to-left
- Per-credit pricing model with human agents included
Pricing
Pricing model: Free trial
BoldDesk® pricing starts at $99/month for 1,000 AI credits with 5 human agents included, up to $4,705/month for 50,000 credits with 250 agents. Yearly billing saves 15%. Additional agents cost $20 per agent per month. Top-up credits cost $40 per 1,000 credits.
Want to see what BoldDesk® does next? Follow them for milestones, new products and stories by email.
BoldDesk® metrics
Signal readout for bolddesk.com: Ahrefs Domain Rating and Majestic link signals, arrows for the change since the last scan.
- 71 Domain Rating no change since last check
- 31 Trust Flow no change since last check
- 41 Citation Flow no change since last check
- 1,055 Referring domains no change since last check
- 111,346 External backlinks no change since last check
Ahrefs Domain Rating signal 13 Nov 2026, signal shifted 25 Oct 2026. Strongest signal topic: Computers/Programming/Languages (30). Majestic signal 25 Oct 2026, signal shifted 25 Oct 2026. Link signals from Majestic. Trust Flow, Citation Flow and Topical Trust Flow are trademarks of Majestic-12 Ltd.
BoldDesk® domain signal
Show the signal details
Public RDAP record, last read 10 Nov 2026, 20:49 UTC.
- Domain age 20 years
- Registered
- Expires
- Registrar Squarespace Domains II LLC
- DNSSEC Signed
BoldDesk® post-launch signal
The record for BoldDesk® after its launch on Nexora Launch (25 October 2026), from the readings we keep.
- 71 Domain Rating (Ahrefs) no change since launch
at launch: 71 (25 Oct 2026); latest: 12 Nov 2026 - 31 Trust Flow (Majestic)
first measured 25 Oct 2026 - 1,055 Referring domains (Majestic)
first measured 25 Oct 2026
Day 18 since launch. Next receipt: day 30, 24 Nov 2026. A change here is a reading, not a claim about its cause; lots of things move these figures. Anything we do not measure is not shown.
Got a launch coming up?
Plan your launch with our free playbook, from preparing your listing to choosing more launch directories.
Quick answers
- Can I migrate from another help desk tool?
- Yes. You can import tickets, contacts, and knowledge base articles from your current tool, and your past tickets can help train your AI agents from day one. BoldDesk® offers free migration from Zendesk and Freshdesk until the end of your current contract.
- Is there a free trial and what's included?
- Yes, BoldDesk® offers a free trial with no credit card required. Every credit tier comes with a free trial so you can test the AI Agent on your own support content and see your first AI agent answer within minutes.
- Do I pay per agent?
- Not for the agents in your plan. Every plan includes human agents: 5 on the 1,000-credit plan, 50 on the 10,000-credit plan. You pay for AI credits, which are used when an AI agent handles a conversation, a background agent works on a ticket, or someone uses the Assist Agent. Need more agents? Add them for $20 per agent per month.
- How do AI credits work?
- Credits are used each time AI does work, such as answering a customer, predicting fields, or drafting a reply. Features with a switch run on every ticket and can be turned off anytime. The Assist Agent uses credits only when an agent runs it. Monthly credits reset each billing month, and you get alerts at 80% and 100%. If you run out, your human agents and features keep working, and you can top up at $40 per 1,000 credits or move to a higher tier. Handoffs to a human with no AI answer are free.
- What's the difference between Support, Background, and Assist agents?
- Support Agents talk to customers directly. Background Agents run automatically on every ticket, such as field prediction, sentiment, and auto-merge. Assist Agents help your human team inside the editor with drafts, rewrites, and articles.
BoldDesk® has a free listing. The owner can unlock the full profile with a paid launch for $5:
- Founder story (locked)
- Milestones (locked)
- Demo video (locked)
- Dofollow website link (locked)
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