| What it does | AI customer service software that automates support with autonomous agents resolving requests end to end
| AI employee for local businesses that handles reviews, calls, and customer management
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| Stage | Established
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| Founded | Not given
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| Based in | US
| CA
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| Pricing model | Free trial
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| Pricing | BoldDesk® pricing starts at $99/month for 1,000 AI credits with 5 human agents included, up to $4,705/month for 50,000 credits with 250 agents. Yearly billing saves 15%. Additional agents cost $20 per agent per month. Top-up credits cost $40 per 1,000 credits.
| Free: $0/month (1 location, 10 replies drafted per month, 10 review requests per month). Essential: $39/month CAD (Milo replies and publishes to Google, Facebook and Yelp, 5 Google post visuals per month, 1 competitor tracked). Pro: $99/month CAD (everything in Essential plus email campaigns, multi-
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| Key features | - Support Agents that answer customers directly on all channels
- Background Agents that automatically triage, tag, and route every ticket
- Assist Agents that help teams draft and polish replies
- AI can take actions with API and MCP tool integration
- Support across email, live chat, WhatsApp, voice, SMS, Teams, Slack, social media
- Data migration from other help desk tools with no cost
- Policy-bound AI with human approval steps and audit logs
- Multilingual support in 40+ languages including right-to-left
- Per-credit pricing model with human agents included
| - AI-drafted replies to Google, Facebook and Yelp reviews, auto-published on Google
- 24/7 bilingual AI receptionist that recognizes returning customers
- Daily business brief connecting reviews, calls and bookings
- Brand-generated Google promotions with visuals
- Local ranking and AI visibility tracking (ChatGPT, Perplexity)
- Self-filling customer profiles included in all plans
- Email campaigns with behavioral audiences and click tracking (Pro)
- Appointment booking into Google Calendar
- QR code review requests with public-private rating routing
- Customizable dashboard with drag-and-drop metrics and natural language questions
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| What makes it different | - Full help desk platform with AI built in, not separate AI bolted onto ticketing
- Credit-based pricing that doesn't rise with automation rate, human agents included
- Free trial with no credit card required
- Backed by Syncfusion, a 25-year company serving 400+ Fortune 500 companies
| - Built by solo founder in Quebec, shipped weekly with customer feedback, no promise without a working mechanism
- Data protection compliant with Quebec Law 25, designated privacy officer, export and deletion available
- All-in-one tool replacing five separate SaaS for reviews, calls, CRM, email and local rank
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 71 ● no change since last check | 1 ● no change since last check |
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| Trust Flow (Majestic) | 31 | 3 |
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| Citation Flow (Majestic) | 41 | 9 |
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| Referring domains (Majestic) | 1055 | 6 |
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BoldDesk®
Meerkly