Unified business messaging and AI-powered customer automation
AI customer service software that automates support with autonomous agents resolving requests end to end
Stage
Not given
Established
Founded
Not given
Not given
Based in
UA
US
Pricing model
Free
Free trial
Pricing
Not given
BoldDesk® pricing starts at $99/month for 1,000 AI credits with 5 human agents included, up to $4,705/month for 50,000 credits with 250 agents. Yearly billing saves 15%. Additional agents cost $20 per agent per month. Top-up credits cost $40 per 1,000 credits.
Key features
Unified inbox for multiple messengers
AI-powered automated customer responses
Knowledge Base for AI agent training
Human operator escalation
Support for WhatsApp and Telegram
Web and mobile applications
Instagram and Facebook Messenger integration
Website chat integration
Multi-language support
Support Agents that answer customers directly on all channels
Background Agents that automatically triage, tag, and route every ticket
Assist Agents that help teams draft and polish replies
AI can take actions with API and MCP tool integration
Support across email, live chat, WhatsApp, voice, SMS, Teams, Slack, social media
Data migration from other help desk tools with no cost
Policy-bound AI with human approval steps and audit logs
Multilingual support in 40+ languages including right-to-left
Per-credit pricing model with human agents included
What makes it different
All business messengers in one app
24/7 AI customer responses
Automated lead qualification
No payment card storage
Full help desk platform with AI built in, not separate AI bolted onto ticketing
Credit-based pricing that doesn't rise with automation rate, human agents included
Free trial with no credit card required
Backed by Syncfusion, a 25-year company serving 400+ Fortune 500 companies
BoldDesk®