YourGPT

Quick answers

What is a support chatbot and how does it work?

A support chatbot is an AI-powered customer support tool that automates customer interactions and provides instant assistance. It uses advanced AI models to understand customer queries, provide accurate responses, and resolve common support issues 24/7 by analyzing customer messages, accessing your knowledge base, and delivering personalized solutions while seamlessly escalating complex issues to human agents when needed.

How can YourGPT improve day-to-day customer support?

YourGPT equips service teams with AI chatbots that resolve routine questions, triage complex requests, and stay available around the clock. Supporting over 100 languages and easy data imports, it delivers consistent answers from your knowledge base while escalating conversations to live agents whenever personal attention is needed.

What AI models does YourGPT support?

YourGPT offers multiple AI model options with different credit consumption rates. GPT-3.5 takes 1x credits, GPT-4o-mini takes 0.5x credits, GPT-4o takes 5x credits, GPT-4 Turbo takes 10x credits, and GPT-4 takes 20x credits. This allows you to choose the right model for accuracy, tone, and compliance requirements.

Can I integrate YourGPT with existing systems and platforms?

Yes, YourGPT integrates seamlessly with a variety of systems and platforms. You can connect your chatbot to social channels such as Slack, Telegram, WhatsApp, Messenger, and Discord, as well as CRM software and customer care systems like Zendesk, Freshdesk, and Zohodesk to improve its functionality and deliver a more consistent user experience.

Does YourGPT support multiple languages?

Yes, YourGPT chatbot is multilingual and supports over 100 languages, including English, Spanish, French, German, Italian, and more. The platform includes automatic translation and native multi-language support for customers worldwide.