Vox Front AI

Quick answers

Does Vox Front AI work after business hours?

Yes. It answers every call 24 hours a day, including nights, weekends, and holidays with no after-hours voicemail. A caller at 11pm gets the same experience as one at 11am with their question answered from the business's hours, policies, and FAQ content, and their appointment booked straight into the calendar if there's an opening. The full transcript appears in the dashboard the next morning.

Can it book appointments on its own?

Yes. It checks the business's live Google Calendar for real openings and books, reschedules, or cancels appointments directly without manual data entry. It respects anything already on the calendar so it never double-books. If a caller wants a specific day or time that's open, the appointment is confirmed on the call itself and a confirmation email goes out automatically.

Can I review every conversation?

Yes. Every call is recorded, transcribed, and logged in the dashboard with a short summary of what the caller needed and what happened. The business can read what was asked, what was booked, and flag anything needing follow-up. Nothing about a call is hidden from the business owner.

What happens with urgent calls?

Urgent calls follow escalation rules the business sets up in advance. When a caller's situation matches those rules, the AI transfers the call to a designated number or sends the team an immediate SMS or email alert. The person receiving the call gets a summary of what the caller said, not just a name and number, so they don't have to start the conversation from zero.

How is customer data protected?

Every transcript is scanned before storage and sensitive information is identified and redacted automatically prior to being stored in the database. Credit card numbers, Social Security numbers, and phone numbers are redacted, and custom pattern matching catches other business-specific identifiers. This happens on every call automatically without requiring any configuration.