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Virtual Reception vs ThatWasAI

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Virtual Reception compared with ThatWasAI
Detail Virtual ReceptionThatWasAI logo ThatWasAI
What it doesAI receptionist that answers every call 24/7, books appointments, and takes messages AI phone agent for Shopify stores that answers customer calls, takes real actions, and resolves issues 24/7
StageNot given Not given
FoundedNot given Not given
Based inCA Not given
Pricing modelFree trial Freemium
PricingAnswering Service: $49/month (up to 250 minutes); Business: $149/month (up to 1,000 minutes); Growth: $299/month (up to 2,000 minutes); Enterprise: custom pricing. Pay annually and get 2 months free. Basic: $62/month (was $89, 30% off first 3 months) includes 200 minutes; Growth: $139/month (was $199, 30% off first 3 months) includes 500 minutes; Pro: $209/month (was $299, 30% off first 3 months) includes 1000 minutes; Scale: $454/month (was $649, 30% off first 3 months) includes 2500 minutes. O
Key features
  • Answers customer questions 24/7 about services, prices, hours and location
  • Books appointments directly into Google Calendar or AppointmentReminder.com
  • Collects caller details and sends instant text and email alerts
  • Transfers calls to you or your team in real time
  • Blocks robocalls and spam
  • Sends text links to callers (booking page, website, address, payment link)
  • Call recordings and full transcripts for review
  • Supports multiple languages including Spanish, French, German, Japanese and Korean
  • Integrates with thousands of apps through Zapier
  • Outbound calling on Growth and Enterprise plans
  • Answers incoming phone calls 24/7
  • Connects to Shopify store in 2 minutes, automatically imports products, orders, and policies
  • Verifies customer identity by phone number and email before accessing orders
  • Updates shipping addresses, cancels orders, issues refunds, and places new orders over the phone
  • Dashboard with call logs, analytics, and transcripts
  • Launches outbound campaigns to customers who abandoned their carts
  • Supports multiple phone number options: new numbers, Twilio, or existing SIP trunks
What makes it different
  • Never leaves callers stuck with an answer; always takes a message or transfers to a person
  • Keeps your business phone number; customers continue calling the same number
  • Setup in about 5 minutes without technical skills needed
  • No contracts, no setup fees, cancel anytime
  • Continues answering calls even if you exceed monthly minutes
  • Takes real actions inside Shopify instead of just answering questions
  • Setup in minutes with automatic product and order knowledge, no training or scripting needed
  • Handles abandoned cart recovery with outbound calls, proven to outperform email
  • Verifies caller identity before accessing sensitive order information
  • Escalates complex issues to humans while keeping full context with call transcripts
Community votes00
DR (Domain Rating by Ahrefs)21 +2 (up) since last check42 no change since last check
Trust Flow (Majestic)73
Citation Flow (Majestic)2422
Referring domains (Majestic)3516

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