| What it does | AI receptionist that answers every call 24/7, books appointments, and takes messages
| AI customer service software that automates support with autonomous agents resolving requests end to end
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| Stage | Not given
| Established
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| Founded | Not given
| Not given
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| Based in | CA
| US
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| Pricing model | Free trial
| Free trial
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| Pricing | Answering Service: $49/month (up to 250 minutes); Business: $149/month (up to 1,000 minutes); Growth: $299/month (up to 2,000 minutes); Enterprise: custom pricing. Pay annually and get 2 months free.
| BoldDesk® pricing starts at $99/month for 1,000 AI credits with 5 human agents included, up to $4,705/month for 50,000 credits with 250 agents. Yearly billing saves 15%. Additional agents cost $20 per agent per month. Top-up credits cost $40 per 1,000 credits.
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| Key features | - Answers customer questions 24/7 about services, prices, hours and location
- Books appointments directly into Google Calendar or AppointmentReminder.com
- Collects caller details and sends instant text and email alerts
- Transfers calls to you or your team in real time
- Blocks robocalls and spam
- Sends text links to callers (booking page, website, address, payment link)
- Call recordings and full transcripts for review
- Supports multiple languages including Spanish, French, German, Japanese and Korean
- Integrates with thousands of apps through Zapier
- Outbound calling on Growth and Enterprise plans
| - Support Agents that answer customers directly on all channels
- Background Agents that automatically triage, tag, and route every ticket
- Assist Agents that help teams draft and polish replies
- AI can take actions with API and MCP tool integration
- Support across email, live chat, WhatsApp, voice, SMS, Teams, Slack, social media
- Data migration from other help desk tools with no cost
- Policy-bound AI with human approval steps and audit logs
- Multilingual support in 40+ languages including right-to-left
- Per-credit pricing model with human agents included
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| What makes it different | - Never leaves callers stuck with an answer; always takes a message or transfers to a person
- Keeps your business phone number; customers continue calling the same number
- Setup in about 5 minutes without technical skills needed
- No contracts, no setup fees, cancel anytime
- Continues answering calls even if you exceed monthly minutes
| - Full help desk platform with AI built in, not separate AI bolted onto ticketing
- Credit-based pricing that doesn't rise with automation rate, human agents included
- Free trial with no credit card required
- Backed by Syncfusion, a 25-year company serving 400+ Fortune 500 companies
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 21 ▲ +2 (up) since last check | 71 ● no change since last check |
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| Trust Flow (Majestic) | 7 | 31 |
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| Citation Flow (Majestic) | 24 | 41 |
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| Referring domains (Majestic) | 35 | 1055 |
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BoldDesk®