ThatWasAI vs Arbyn

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

ThatWasAI compared with Arbyn
Detail	ThatWasAI	Arbyn
What it does	AI phone agent for Shopify stores that answers customer calls, takes real actions, and resolves issues 24/7	AI customer service and sales agent for Shopify that answers emails and live chat in your voice and takes real order actions
Stage	Not given	Not given
Founded	Not given	Not given
Based in	Not given	Not given
Pricing model	Freemium	Freemium
Pricing	Basic: $62/month (was $89, 30% off first 3 months) includes 200 minutes; Growth: $139/month (was $199, 30% off first 3 months) includes 500 minutes; Pro: $209/month (was $299, 30% off first 3 months) includes 1000 minutes; Scale: $454/month (was $649, 30% off first 3 months) includes 2500 minutes. O	Arbyn Starter: Free with 150 AI conversations per calendar month. Arbyn Growth: $59/month for 500 conversations. Arbyn Agent: $99/month for unlimited conversations, or $990/year. All plans include every feature with no per-ticket or per-resolution fees.
Key features	Answers incoming phone calls 24/7 Connects to Shopify store in 2 minutes, automatically imports products, orders, and policies Verifies customer identity by phone number and email before accessing orders Updates shipping addresses, cancels orders, issues refunds, and places new orders over the phone Dashboard with call logs, analytics, and transcripts Launches outbound campaigns to customers who abandoned their carts Supports multiple phone number options: new numbers, Twilio, or existing SIP trunks	Updates shipping addresses on its own without approval Cancels orders, issues refunds, applies discounts with one-click approval Shopify timeline logging of all actions and conversations
What makes it different	Takes real actions inside Shopify instead of just answering questions Setup in minutes with automatic product and order knowledge, no training or scripting needed Handles abandoned cart recovery with outbound calls, proven to outperform email Verifies caller identity before accessing sensitive order information Escalates complex issues to humans while keeping full context with call transcripts	Flat pricing with no per-ticket or per-resolution fees, unlike 30+ competitors that meter conversations Takes real Shopify order actions like refunds and cancellations, not just draft emails Learns your voice from replies you approve without requiring a knowledge base Combines support and sales in one agent and one conversation Setup in under 10 minutes with no configuration required before first reply
Community votes	0	0
DR (Domain Rating by Ahrefs)	42 no change since last check	40 −2 (down) since last check
Trust Flow (Majestic)	3	4
Citation Flow (Majestic)	22	19
Referring domains (Majestic)	16	42

5 details filled in for both companies.

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