Calldone

Quick answers

How does pricing work?

Every plan includes a pool of AI conversation minutes that any call can draw from — inbound, outbound, or from the web widget. Time is metered per second, so you only pay for what a call actually uses. If you run past your included minutes we don't cut you off: the extra time bills at your plan's per-minute overage rate.

What happens if the AI can't handle a call?

Your AI agent is trained to recognize when a call should be escalated. It can transfer the caller to a live team member, take a message, or schedule a callback — whatever you prefer. You're always in control of the escalation rules.

How long does setup take?

We do the setup with you rather than handing you a blank configuration screen. We start with a short call to understand how your calls should be handled, then we configure the agent, pick and tune its voice, connect the tools you already use, and test the flow together before anything goes live. How quickly that finishes depends mostly on how fast we can get your call scripts, business details and integration access.

Can I keep my existing phone number?

Yes. We can configure call forwarding from your existing number to your Calldone AI agent, so callers keep dialling the number they already know. If you'd rather have a fresh line, a dedicated number is available as a paid add-on billed separately from your plan — you can buy one from your dashboard at any time.

What if I want to cancel?

There are no contracts or cancellation fees, and you can cancel anytime from your dashboard. Cancelling stops the next renewal rather than ending things immediately: your plan stays active for the rest of the period you've already paid for, and you can keep using your minutes until then.