Automated exit interviews that reveal why customers cancel and what to fix next
AI shopping assistant and team inbox for Shopify
Stage
Not given
Not given
Founded
Not given
Not given
Based in
EE
US
Pricing model
Free trial
Freemium
Pricing
$29/month (billed monthly) or $278.40/year (20% off annual). Includes 1 Organization and 3 Seats. Additional Organizations are $20/month, extra Seats are $10/month. 14-day free trial, no credit card required.
Free plan: 100 conversations per month, 50 answered by AI; Starter: $29/month for 200 conversations per month, 100 answered by AI, 14-day free trial; Growth: $99/month for 800 conversations per month, 400 answered by AI, 14-day free trial; Pro: $299/month for 3,000 conversations per month, 1,500 ans
Key features
Automated exit interview emails sent to cancelling customers
AI-powered follow-up questions based on customer responses
Automatic tagging and pattern analysis across all interviews
Wylo Copilot for natural language queries on churn data
Retention Playbooks and win-back campaign management
Cancellation Capture to customize the exit flow
Payment Recovery for failed payment retry campaigns
Integrations with Stripe, Polar, Paddle and Lemon Squeezy
Slack alerts for high-value cancellations and emerging patterns
API access and webhook support for custom integrations
Answers from live store data
Order status verification
Team inbox for handoffs
Email notifications for handoffs
Light page speed impact
Customizable data access settings
No code installation
AI and team inbox included in all plans
Guardrails against fabricated discounts
Theme app embed installation
What makes it different
No customer data sent to AI—only non-identifying metadata
Hard-coded limit of two emails maximum per cancelled customer
All features included in one plan—no feature gates or tiers
Plain-text emails from your own address with no tracking or WhyLeft branding
Live data answers that match current inventory and prices in real time
No code needed - install and enable through Shopify theme editor
Verified order lookups with privacy controls
One flat monthly price with AI and inbox included
No overage fees - conversation limits reset without extra charges
WhyLeft
SayMaya