Automated exit interviews that reveal why customers cancel and what to fix next
Bug reporting and feedback widget for apps with built-in privacy masking
Stage
Not given
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Founded
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Based in
EE
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Pricing model
Free trial
Freemium
Pricing
$29/month (billed monthly) or $278.40/year (20% off annual). Includes 1 Organization and 3 Seats. Additional Organizations are $20/month, extra Seats are $10/month. 14-day free trial, no credit card required.
Free plan: 1 project, 250 MB storage for attachments, 200 emails per month. Paid plans available quarterly or annually in advance.
Key features
Automated exit interview emails sent to cancelling customers
AI-powered follow-up questions based on customer responses
Automatic tagging and pattern analysis across all interviews
Wylo Copilot for natural language queries on churn data
Retention Playbooks and win-back campaign management
Cancellation Capture to customize the exit flow
Payment Recovery for failed payment retry campaigns
Integrations with Stripe, Polar, Paddle and Lemon Squeezy
Slack alerts for high-value cancellations and emerging patterns
API access and webhook support for custom integrations
Bug and idea reporting widget with screenshots and technical details
Public ideas board and roadmap
Configurable masking modes including mask-all with unmask exceptions
React and Vue components and JavaScript API
SDKs for Node.js, Python, and PHP
Integration with other tools
What makes it different
No customer data sent to AI—only non-identifying metadata
Hard-coded limit of two emails maximum per cancelled customer
All features included in one plan—no feature gates or tiers
Plain-text emails from your own address with no tracking or WhyLeft branding
Privacy-first design: all data is masked in the browser before being sent, never on the server
No passwords or Ozvi accounts needed for users; SSO via signed tokens from your backend
Screenshots never sent unmasked; covered data is masked before rendering, not censored afterward
Rich technical context: network logs, console errors, user steps, and browser details
Highly configurable: custom masking rules, choose what to capture, mask-all mode for sensitive industries
WhyLeft
Ozvi