| What it does | AI receptionist for UK businesses that answers calls, emails, web chat and WhatsApp using your business documents
| AI customer service and sales agent for Shopify that answers emails and live chat in your voice and takes real order actions
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| Stage | Not given
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| Founded | Not given
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| Based in | GB
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| Pricing model | Freemium
| Freemium
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| Pricing | Starter: £49/month (100 AI voice minutes), Business: £99/month (400 AI voice minutes), Growth: £199/month (900 AI voice minutes), Scale: £399/month (2,000 AI voice minutes), Enterprise: Custom. Additional AI voice usage: £0.25/minute. All prices exclude VAT.
| Arbyn Starter: Free with 150 AI conversations per calendar month. Arbyn Growth: $59/month for 500 conversations. Arbyn Agent: $99/month for unlimited conversations, or $990/year. All plans include every feature with no per-ticket or per-resolution fees.
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| Key features | - Handles voice calls, emails, web chat, SMS and WhatsApp from a single AI agent
- Answers exclusively from documents you upload, never from general knowledge
- Automatically books appointments with real availability, buffers and opening hours
- Handles multiple conversations simultaneously across all channels
- Every conversation transcribed and reviewable with full audit trail
- Updates to knowledge base take effect immediately in all conversations
- Transfers to human team members when unable to help or when caller requests
- Captures customer enquiries and lead information automatically
- Integrates with CRMs, calendars and other systems via webhooks and automation platforms
- UK data residency and GDPR compliant with enforced tenant isolation
| - Updates shipping addresses on its own without approval
- Cancels orders, issues refunds, applies discounts with one-click approval
- Shopify timeline logging of all actions and conversations
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| What makes it different | - Never invented answers: answers only from your documents, says "I don't know" when it cannot help
- Setup in days, not weeks: live within a few days with no technical skills required
- Covers 168 hours a week with unlimited simultaneous conversations
- One knowledge base across five channels: callers and website visitors get consistent answers
- No long-term contract: 30 days notice, no exit fee, data exported on request
| - Flat pricing with no per-ticket or per-resolution fees, unlike 30+ competitors that meter conversations
- Takes real Shopify order actions like refunds and cancellations, not just draft emails
- Learns your voice from replies you approve without requiring a knowledge base
- Combines support and sales in one agent and one conversation
- Setup in under 10 minutes with no configuration required before first reply
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 12 ● no change since last check | 40 ▼ −2 (down) since last check |
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| Trust Flow (Majestic) | 9 | 4 |
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| Citation Flow (Majestic) | 21 | 19 |
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| Referring domains (Majestic) | 13 | 42 |
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Arbyn