Customer case study software that automates interviews and approval workflows
Automated exit interviews that reveal why customers cancel and what to fix next
Stage
Not given
Not given
Founded
Not given
Not given
Based in
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EE
Pricing model
Freemium
Free trial
Pricing
First case study: $19. After that: $39 per single story, or packs: $99 for 3 stories (about $33 each), or $139 for 5 stories (about $28 each). Credits never expire.
$29/month (billed monthly) or $278.40/year (20% off annual). Includes 1 Organization and 3 Seats. Additional Organizations are $20/month, extra Seats are $10/month. 14-day free trial, no credit card required.
Key features
Guided customer interviews
One-click customer approval workflow
Automatic spaced reminders
Hosted customer-verified case study pages
Multiple export formats: PDF, HTML, Markdown, JSON, and sales email
Pay-per-case-study pricing with no subscription
AI draft generation from customer answers
Automated exit interview emails sent to cancelling customers
AI-powered follow-up questions based on customer responses
Automatic tagging and pattern analysis across all interviews
Wylo Copilot for natural language queries on churn data
Retention Playbooks and win-back campaign management
Cancellation Capture to customize the exit flow
Payment Recovery for failed payment retry campaigns
Integrations with Stripe, Polar, Paddle and Lemon Squeezy
Slack alerts for high-value cancellations and emerging patterns
API access and webhook support for custom integrations
What makes it different
Approval workflow built in to reduce chasing and delays
Customer-verified published pages prove authenticity
Pay only when the customer completes their interview
Fully approved story in days, not weeks
One interview generates stories in every format needed
No customer data sent to AI—only non-identifying metadata
Hard-coded limit of two emails maximum per cancelled customer
All features included in one plan—no feature gates or tiers
Plain-text emails from your own address with no tracking or WhyLeft branding
TrueCase
WhyLeft