| What it does | AI phone agent for Shopify stores that answers customer calls, takes real actions, and resolves issues 24/7
| Bug reporting and feedback widget for apps with built-in privacy masking
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| Stage | Not given
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| Founded | Not given
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| Based in | Not given
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| Pricing model | Freemium
| Freemium
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| Pricing | Basic: $62/month (was $89, 30% off first 3 months) includes 200 minutes; Growth: $139/month (was $199, 30% off first 3 months) includes 500 minutes; Pro: $209/month (was $299, 30% off first 3 months) includes 1000 minutes; Scale: $454/month (was $649, 30% off first 3 months) includes 2500 minutes. O
| Free plan: 1 project, 250 MB storage for attachments, 200 emails per month. Paid plans available quarterly or annually in advance.
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| Key features | - Answers incoming phone calls 24/7
- Connects to Shopify store in 2 minutes, automatically imports products, orders, and policies
- Verifies customer identity by phone number and email before accessing orders
- Updates shipping addresses, cancels orders, issues refunds, and places new orders over the phone
- Dashboard with call logs, analytics, and transcripts
- Launches outbound campaigns to customers who abandoned their carts
- Supports multiple phone number options: new numbers, Twilio, or existing SIP trunks
| - Bug and idea reporting widget with screenshots and technical details
- Public ideas board and roadmap
- Configurable masking modes including mask-all with unmask exceptions
- React and Vue components and JavaScript API
- SDKs for Node.js, Python, and PHP
- Integration with other tools
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| What makes it different | - Takes real actions inside Shopify instead of just answering questions
- Setup in minutes with automatic product and order knowledge, no training or scripting needed
- Handles abandoned cart recovery with outbound calls, proven to outperform email
- Verifies caller identity before accessing sensitive order information
- Escalates complex issues to humans while keeping full context with call transcripts
| - Privacy-first design: all data is masked in the browser before being sent, never on the server
- No passwords or Ozvi accounts needed for users; SSO via signed tokens from your backend
- Screenshots never sent unmasked; covered data is masked before rendering, not censored afterward
- Rich technical context: network logs, console errors, user steps, and browser details
- Highly configurable: custom masking rules, choose what to capture, mask-all mode for sensitive industries
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 42 ● no change since last check | Not checked yet ● no change since last check |
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| Trust Flow (Majestic) | 3 | 0 |
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| Citation Flow (Majestic) | 22 | 0 |
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| Referring domains (Majestic) | 16 | 0 |
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ThatWasAI
Ozvi