| What it does | AI support agent that resolves customer questions with cited answers, takes approved actions, and hands complex requests to humans
| AI customer service and sales agent for Shopify that answers emails and live chat in your voice and takes real order actions
|
|---|
| Stage | Not given
| Not given
|
|---|
| Founded | Not given
| Not given
|
|---|
| Based in | US
| Not given
|
|---|
| Pricing model | Freemium
| Freemium
|
|---|
| Pricing | Free: $0 (1 DenserBot, 1 team member, 50 queries/month). Starter: $39/month or $384/year (2 DenserBots, 1 team member, 1,500 queries/month). Standard: $119/month or $1,152/year (4 DenserBots, 5 team members, 7,500 queries/month). Business: $399/month or $3,840/year (8 DenserBots, 10 team members, 15
| Arbyn Starter: Free with 150 AI conversations per calendar month. Arbyn Growth: $59/month for 500 conversations. Arbyn Agent: $99/month for unlimited conversations, or $990/year. All plans include every feature with no per-ticket or per-resolution fees.
|
|---|
| Key features | - Verified answers with source citations from your knowledge base
- Train on websites, PDFs, and documents at scale
- Call your own API to look up orders, check status, and take actions
- Integrated helpdesk with ticket assignment, tracking, and team collaboration
- Multi-step playbooks with step-by-step trace of execution
- Automatic escalation on frustration, repeated failure, or human request
- Deploy across website chat, email, phone, Shopify, and REST API
- Confirmation step before any action that changes an order or account
- Cards that show results as tables, lists, and forms
- Live chat integration with fallback to helpdesk tickets
| - Updates shipping addresses on its own without approval
- Cancels orders, issues refunds, applies discounts with one-click approval
- Shopify timeline logging of all actions and conversations
|
|---|
| What makes it different | - Every answer is cited to its exact source in your documentation
- Integrated helpdesk means no context is lost when escalating to your team
- Handles natural language questions without requiring scripted decision trees
- Playbooks let you define procedures step-by-step with full visibility into execution
- Takes real actions like booking meetings, checking orders, and posting to Slack in the conversation
| - Flat pricing with no per-ticket or per-resolution fees, unlike 30+ competitors that meter conversations
- Takes real Shopify order actions like refunds and cancellations, not just draft emails
- Learns your voice from replies you approve without requiring a knowledge base
- Combines support and sales in one agent and one conversation
- Setup in under 10 minutes with no configuration required before first reply
|
|---|
| Community votes | 0 | 0 |
|---|
| DR (Domain Rating by Ahrefs) | 60 ▲ +1 (up) since last check | 42 ▼ −1 (down) since last check |
|---|
| Trust Flow (Majestic) | 11 | 4 |
|---|
| Citation Flow (Majestic) | 38 | 19 |
|---|
| Referring domains (Majestic) | 685 | 42 |
|---|
Denser
Arbyn