AI-native customer experience platform that replaces your entire CX stack
AI phone agent for Shopify stores that answers customer calls, takes real actions, and resolves issues 24/7
Stage
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Founded
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Based in
US
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Pricing model
Contact for pricing
Freemium
Pricing
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Basic: $62/month (was $89, 30% off first 3 months) includes 200 minutes; Growth: $139/month (was $199, 30% off first 3 months) includes 500 minutes; Pro: $209/month (was $299, 30% off first 3 months) includes 1000 minutes; Scale: $454/month (was $649, 30% off first 3 months) includes 2500 minutes. O
Key features
Concierge Agent for multi-channel resolution
Quality Agent scoring all interactions
Agent Assist real-time copilot
Applied Insights for pattern analysis
Optimization Agent for continuous improvement
Integration Agent for system connectivity
Knowledge Agent for content auditing
Simulation Agent for testing changes
Live deployment in 30 days
Self-improving AI that updates automatically
Answers incoming phone calls 24/7
Connects to Shopify store in 2 minutes, automatically imports products, orders, and policies
Verifies customer identity by phone number and email before accessing orders
Updates shipping addresses, cancels orders, issues refunds, and places new orders over the phone
Dashboard with call logs, analytics, and transcripts
Launches outbound campaigns to customers who abandoned their carts
Supports multiple phone number options: new numbers, Twilio, or existing SIP trunks
What makes it different
One unified platform replacing multiple point solutions
Real operator expertise built into deployment
Self-improving AI requiring no manual tuning
High resolution from day one
Enterprise security and compliance
Takes real actions inside Shopify instead of just answering questions
Setup in minutes with automatic product and order knowledge, no training or scripting needed
Handles abandoned cart recovery with outbound calls, proven to outperform email
Verifies caller identity before accessing sensitive order information
Escalates complex issues to humans while keeping full context with call transcripts
Crescendo
ThatWasAI