| What it does | AI virtual receptionist for phone, web, and front desks
| AI phone agent for Shopify stores that answers customer calls, takes real actions, and resolves issues 24/7
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| Stage | Established
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| Founded | 2016
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| Based in | DE
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| Pricing model | Not given
| Freemium
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| Pricing | Hobby: €32/month or €384/year (10,000 credits/month). Standard: €120/month or €1,440/year (40,000 credits/month). Pro: €400/month or €4,800/year (150,000 credits/month). Large: €1,200/month or €14,400/year (500,000 credits/month). Enterprise: custom pricing. Optional setup fee available. Each Voiceb
| Basic: $62/month (was $89, 30% off first 3 months) includes 200 minutes; Growth: $139/month (was $199, 30% off first 3 months) includes 500 minutes; Pro: $209/month (was $299, 30% off first 3 months) includes 1000 minutes; Scale: $454/month (was $649, 30% off first 3 months) includes 2500 minutes. O
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| Key features | - Voicebot for inbound call answering with natural conversations in 45+ languages
- Chatbot with consistent answers across channels using shared knowledge base
- Structured capture of contact details and callback requests
- Intelligent call routing with full conversation context
- Receptionist kiosk for on-site customer service
- Self-service platform configuration without technical setup
- Operator for automatic knowledge-base call routing
- Support for custom avatars and advanced customization
- One-line code integration for website embed
| - Answers incoming phone calls 24/7
- Connects to Shopify store in 2 minutes, automatically imports products, orders, and policies
- Verifies customer identity by phone number and email before accessing orders
- Updates shipping addresses, cancels orders, issues refunds, and places new orders over the phone
- Dashboard with call logs, analytics, and transcripts
- Launches outbound campaigns to customers who abandoned their carts
- Supports multiple phone number options: new numbers, Twilio, or existing SIP trunks
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| What makes it different | - Voice-first approach with unified knowledge base shared across phone, web, and kiosk channels
- Made in Germany and Austria with GDPR-compliant data handling
- Rooted in over a decade of robotics and AI expertise
- Hands over complex cases with full context to reduce employee ramp-up time
| - Takes real actions inside Shopify instead of just answering questions
- Setup in minutes with automatic product and order knowledge, no training or scripting needed
- Handles abandoned cart recovery with outbound calls, proven to outperform email
- Verifies caller identity before accessing sensitive order information
- Escalates complex issues to humans while keeping full context with call transcripts
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 40 ● no change since last check | 42 ● no change since last check |
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| Trust Flow (Majestic) | 5 | 3 |
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| Citation Flow (Majestic) | 26 | 22 |
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| Referring domains (Majestic) | 28 | 16 |
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ThatWasAI