| What it does | AI customer service software that automates support with autonomous agents resolving requests end to end
| AI receptionist for UK businesses that answers calls, emails, web chat and WhatsApp using your business documents
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| Stage | Established
| Not given
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| Founded | Not given
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| Based in | US
| GB
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| Pricing model | Free trial
| Freemium
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| Pricing | BoldDesk® pricing starts at $99/month for 1,000 AI credits with 5 human agents included, up to $4,705/month for 50,000 credits with 250 agents. Yearly billing saves 15%. Additional agents cost $20 per agent per month. Top-up credits cost $40 per 1,000 credits.
| Starter: £49/month (100 AI voice minutes), Business: £99/month (400 AI voice minutes), Growth: £199/month (900 AI voice minutes), Scale: £399/month (2,000 AI voice minutes), Enterprise: Custom. Additional AI voice usage: £0.25/minute. All prices exclude VAT.
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| Key features | - Support Agents that answer customers directly on all channels
- Background Agents that automatically triage, tag, and route every ticket
- Assist Agents that help teams draft and polish replies
- AI can take actions with API and MCP tool integration
- Support across email, live chat, WhatsApp, voice, SMS, Teams, Slack, social media
- Data migration from other help desk tools with no cost
- Policy-bound AI with human approval steps and audit logs
- Multilingual support in 40+ languages including right-to-left
- Per-credit pricing model with human agents included
| - Handles voice calls, emails, web chat, SMS and WhatsApp from a single AI agent
- Answers exclusively from documents you upload, never from general knowledge
- Automatically books appointments with real availability, buffers and opening hours
- Handles multiple conversations simultaneously across all channels
- Every conversation transcribed and reviewable with full audit trail
- Updates to knowledge base take effect immediately in all conversations
- Transfers to human team members when unable to help or when caller requests
- Captures customer enquiries and lead information automatically
- Integrates with CRMs, calendars and other systems via webhooks and automation platforms
- UK data residency and GDPR compliant with enforced tenant isolation
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| What makes it different | - Full help desk platform with AI built in, not separate AI bolted onto ticketing
- Credit-based pricing that doesn't rise with automation rate, human agents included
- Free trial with no credit card required
- Backed by Syncfusion, a 25-year company serving 400+ Fortune 500 companies
| - Never invented answers: answers only from your documents, says "I don't know" when it cannot help
- Setup in days, not weeks: live within a few days with no technical skills required
- Covers 168 hours a week with unlimited simultaneous conversations
- One knowledge base across five channels: callers and website visitors get consistent answers
- No long-term contract: 30 days notice, no exit fee, data exported on request
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 71 ● no change since last check | 12 ● no change since last check |
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| Trust Flow (Majestic) | 31 | 9 |
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| Citation Flow (Majestic) | 41 | 21 |
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| Referring domains (Majestic) | 1055 | 13 |
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BoldDesk®
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