| What it does | AI customer service software that automates support with autonomous agents resolving requests end to end
| AI receptionist for local businesses that answers calls and messages, books customers into your diary and takes payment
|
|---|
| Stage | Established
| Not given
|
|---|
| Founded | Not given
| Not given
|
|---|
| Based in | US
| GB
|
|---|
| Pricing model | Free trial
| Freemium
|
|---|
| Pricing | BoldDesk® pricing starts at $99/month for 1,000 AI credits with 5 human agents included, up to $4,705/month for 50,000 credits with 250 agents. Yearly billing saves 15%. Additional agents cost $20 per agent per month. Top-up credits cost $40 per 1,000 credits.
| Free for 30 days, then Starter £9.99/month (50 AI enquiries), Pro £49.99/month (300 AI enquiries), or Studio £99.99/month (750 AI enquiries). Texts add-on from £9.99/month (250 texts). Phone add-on from £29.99/month (100 minutes). Website design and build £200 one-off, plus £10/month hosting on Star
|
|---|
| Key features | - Support Agents that answer customers directly on all channels
- Background Agents that automatically triage, tag, and route every ticket
- Assist Agents that help teams draft and polish replies
- AI can take actions with API and MCP tool integration
- Support across email, live chat, WhatsApp, voice, SMS, Teams, Slack, social media
- Data migration from other help desk tools with no cost
- Policy-bound AI with human approval steps and audit logs
- Multilingual support in 40+ languages including right-to-left
- Per-credit pricing model with human agents included
| - AI-powered call, chat and contact form answering in seconds
- Online booking with real diary integration and no double-bookings
- Stripe payment processing for deposits and full payments at booking
- Email and SMS reminders that reduce no-shows
- Customer CRM with booking history, notes and tasks
- Automatic Google review requests after appointments
- Membership plans for regulars with automatic billing
- Built-in or embeddable booking website option
- Unlimited team members with role-based alerts
|
|---|
| What makes it different | - Full help desk platform with AI built in, not separate AI bolted onto ticketing
- Credit-based pricing that doesn't rise with automation rate, human agents included
- Free trial with no credit card required
- Backed by Syncfusion, a 25-year company serving 400+ Fortune 500 companies
| - Answers and books customers automatically, day and night, in your voice
- No setup fee, free for 30 days, month-to-month billing with no contract
- Payments go directly to your own Stripe account, not held by the service
- Works with your existing website or subba builds one for you
- Covers 50+ types of local businesses from salons to trades to restaurants
|
|---|
| Community votes | 0 | 0 |
|---|
| DR (Domain Rating by Ahrefs) | 71 ● no change since last check | 72 ▲ +2 (up) since last check |
|---|
| Trust Flow (Majestic) | 31 | 9 |
|---|
| Citation Flow (Majestic) | 41 | 22 |
|---|
| Referring domains (Majestic) | 1055 | 44 |
|---|
BoldDesk®
subba