| What it does | AI customer service software that automates support with autonomous agents resolving requests end to end
| AI customer support and sales platform that deploys agents across 13 channels
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| Stage | Established
| Startup
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| Founded | Not given
| 2026
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| Based in | US
| EG
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| Pricing model | Free trial
| Freemium
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| Pricing | BoldDesk® pricing starts at $99/month for 1,000 AI credits with 5 human agents included, up to $4,705/month for 50,000 credits with 250 agents. Yearly billing saves 15%. Additional agents cost $20 per agent per month. Top-up credits cost $40 per 1,000 credits.
| Free plan with 50 conversations/month, 1 agent, Claude Haiku 5.5, and access to Chat Widget, Help Page, Agent Chat Page, WordPress. Starter at $39/month with 500 conversations, 3 agents, and all 4 AI providers. Pro at $149/month with 2,000 conversations and 5 agents. Business at $349/month with 10,0
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| Key features | - Support Agents that answer customers directly on all channels
- Background Agents that automatically triage, tag, and route every ticket
- Assist Agents that help teams draft and polish replies
- AI can take actions with API and MCP tool integration
- Support across email, live chat, WhatsApp, voice, SMS, Teams, Slack, social media
- Data migration from other help desk tools with no cost
- Policy-bound AI with human approval steps and audit logs
- Multilingual support in 40+ languages including right-to-left
- Per-credit pricing model with human agents included
| - No-code AI agent builder with template selection
- Knowledge base from documents, website pages and written answers
- Deploys to 13 channels including chat widget, WhatsApp, Instagram, Messenger, Slack, Shopify, WooCommerce, Zendesk, Salesforce, WordPress, Help Page, Agent Chat Page, and API
- Human handoff with full conversation context
- Lead collection and scoring by engagement and intent
- Conversation analytics with sentiment analysis and top topics
- Choice of 4 AI providers: Claude, ChatGPT, Google Gemini, Grok
- Multi-tenant platform with role-based access and two-factor authentication
- Data encryption in transit (TLS 1.3) and at rest (AES-256)
- 6 native integrations: WooCommerce, Cal.com, Calendly, HubSpot, Zendesk, Salesforce
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| What makes it different | - Full help desk platform with AI built in, not separate AI bolted onto ticketing
- Credit-based pricing that doesn't rise with automation rate, human agents included
- Free trial with no credit card required
- Backed by Syncfusion, a 25-year company serving 400+ Fortune 500 companies
| - AI-first platform built from scratch, not a wrapped third-party tool or no-code prototype
- Live in production serving businesses globally with 13 deployment channels
- FastAPI backend with Next.js frontend and real-time WebSocket messaging
- Vector search with PostgreSQL and pgvector for accurate, grounded answers from your knowledge base
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 71 ● no change since last check | Not checked yet ● no change since last check |
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| Trust Flow (Majestic) | 31 | 0 |
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| Citation Flow (Majestic) | 41 | 14 |
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| Referring domains (Majestic) | 1055 | 2 |
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