| What it does | AI customer service software that automates support with autonomous agents resolving requests end to end
| AI receptionist that answers calls, replies to website chats, and makes outbound follow-ups 24/7
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| Stage | Established
| Startup
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| Founded | Not given
| 2025
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| Based in | US
| US
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| Pricing model | Free trial
| Freemium
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| Pricing | BoldDesk® pricing starts at $99/month for 1,000 AI credits with 5 human agents included, up to $4,705/month for 50,000 credits with 250 agents. Yearly billing saves 15%. Additional agents cost $20 per agent per month. Top-up credits cost $40 per 1,000 credits.
| AI Receptionist: Basic $49/month (140 inbound minutes/month), Starter $99/month (280 inbound minutes/month), Pro $199/month (570 inbound minutes/month), Business $349/month (1,000 inbound minutes/month). Website Chat: $29/month (50 resolved chats/month). Outbound Lite: $49/month (140 outbound minute
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| Key features | - Support Agents that answer customers directly on all channels
- Background Agents that automatically triage, tag, and route every ticket
- Assist Agents that help teams draft and polish replies
- AI can take actions with API and MCP tool integration
- Support across email, live chat, WhatsApp, voice, SMS, Teams, Slack, social media
- Data migration from other help desk tools with no cost
- Policy-bound AI with human approval steps and audit logs
- Multilingual support in 40+ languages including right-to-left
- Per-credit pricing model with human agents included
| - Answers incoming calls 24/7 with natural-sounding AI voice
- Books appointments directly into Google Calendar or Outlook
- Website chat widget with same AI agent
- Outbound calling for reminders and follow-ups
- Customizable greeting and FAQ responses
- Transfers calls to real person on demand
- Industry-specific templates for 19+ business types
- Multiple concurrent calls handling
- Email notifications and call summaries
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| What makes it different | - Full help desk platform with AI built in, not separate AI bolted onto ticketing
- Credit-based pricing that doesn't rise with automation rate, human agents included
- Free trial with no credit card required
- Backed by Syncfusion, a 25-year company serving 400+ Fortune 500 companies
| - One AI agent covers all channels: phone, website chat, and outbound calls from a single knowledge base
- Setup in about 10 minutes with no technical skills required
- 10× cheaper than human receptionists or competing answering services
- Answers multiple calls simultaneously unlike a single human receptionist
- Works with your existing phone number without migration required
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 71 ● no change since last check | 2 ● no change since last check |
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| Trust Flow (Majestic) | 31 | 4 |
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| Citation Flow (Majestic) | 41 | 21 |
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| Referring domains (Majestic) | 1055 | 13 |
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BoldDesk®
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