| What it does | AI customer service software that automates support with autonomous agents resolving requests end to end
| AI receptionist that answers calls, books appointments, and manages customer relationships for service businesses
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| Stage | Established
| Startup
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| Founded | Not given
| 2026
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| Based in | US
| CA
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| Pricing model | Free trial
| Paid
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| Pricing | BoldDesk® pricing starts at $99/month for 1,000 AI credits with 5 human agents included, up to $4,705/month for 50,000 credits with 250 agents. Yearly billing saves 15%. Additional agents cost $20 per agent per month. Top-up credits cost $40 per 1,000 credits.
| $99 CAD per month plus $8 CAD per appointment booked (never more than $349 CAD per month). 14-day free trial with no card required. Founding offer: the first 25 businesses pay no monthly fee for 6 months, only their bookings.
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| Key features | - Support Agents that answer customers directly on all channels
- Background Agents that automatically triage, tag, and route every ticket
- Assist Agents that help teams draft and polish replies
- AI can take actions with API and MCP tool integration
- Support across email, live chat, WhatsApp, voice, SMS, Teams, Slack, social media
- Data migration from other help desk tools with no cost
- Policy-bound AI with human approval steps and audit logs
- Multilingual support in 40+ languages including right-to-left
- Per-credit pricing model with human agents included
| - Answers phone calls, texts, WhatsApp, web chat and email in one customer history
- Automatically books appointments on your calendar with reminders and confirmation texts
- Handles service requests and triages emergencies 24/7
- Replies to Google reviews and turns good reviews into posts
- Qualifies leads by asking about timeline, budget and requirements
- Sends outreach emails from your own mailbox with your approval
- Detects caller language and responds in English, French or Spanish automatically
- Includes 8,000 credits per month across all channels (about 350 calls)
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| What makes it different | - Full help desk platform with AI built in, not separate AI bolted onto ticketing
- Credit-based pricing that doesn't rise with automation rate, human agents included
- Free trial with no credit card required
- Backed by Syncfusion, a 25-year company serving 400+ Fortune 500 companies
| - All seven team roles included in one plan with no add-ons or per-seat charges
- Picks up calls in under 2 seconds with natural-sounding AI that callers believe is human
- Uses advanced voice synthesis and handles all communication from your own mailbox in your name
- Capped pricing model: never pay more than $349 CAD per month regardless of booking volume
- No hardware, no software installation, no phone number change needed, setup under 5 minutes
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 71 ● no change since last check | 10 ▲ +4 (up) since last check |
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| Trust Flow (Majestic) | 31 | 0 |
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| Citation Flow (Majestic) | 41 | 13 |
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| Referring domains (Majestic) | 1055 | 2 |
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BoldDesk®
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