| What it does | AI customer service software that automates support with autonomous agents resolving requests end to end
| Bug reporting and feedback widget for apps with built-in privacy masking
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| Stage | Established
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| Founded | Not given
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| Based in | US
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| Pricing model | Free trial
| Freemium
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| Pricing | BoldDesk® pricing starts at $99/month for 1,000 AI credits with 5 human agents included, up to $4,705/month for 50,000 credits with 250 agents. Yearly billing saves 15%. Additional agents cost $20 per agent per month. Top-up credits cost $40 per 1,000 credits.
| Free plan: 1 project, 250 MB storage for attachments, 200 emails per month. Paid plans available quarterly or annually in advance.
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| Key features | - Support Agents that answer customers directly on all channels
- Background Agents that automatically triage, tag, and route every ticket
- Assist Agents that help teams draft and polish replies
- AI can take actions with API and MCP tool integration
- Support across email, live chat, WhatsApp, voice, SMS, Teams, Slack, social media
- Data migration from other help desk tools with no cost
- Policy-bound AI with human approval steps and audit logs
- Multilingual support in 40+ languages including right-to-left
- Per-credit pricing model with human agents included
| - Bug and idea reporting widget with screenshots and technical details
- Public ideas board and roadmap
- Configurable masking modes including mask-all with unmask exceptions
- React and Vue components and JavaScript API
- SDKs for Node.js, Python, and PHP
- Integration with other tools
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| What makes it different | - Full help desk platform with AI built in, not separate AI bolted onto ticketing
- Credit-based pricing that doesn't rise with automation rate, human agents included
- Free trial with no credit card required
- Backed by Syncfusion, a 25-year company serving 400+ Fortune 500 companies
| - Privacy-first design: all data is masked in the browser before being sent, never on the server
- No passwords or Ozvi accounts needed for users; SSO via signed tokens from your backend
- Screenshots never sent unmasked; covered data is masked before rendering, not censored afterward
- Rich technical context: network logs, console errors, user steps, and browser details
- Highly configurable: custom masking rules, choose what to capture, mask-all mode for sensitive industries
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 71 ● no change since last check | Not checked yet ● no change since last check |
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| Trust Flow (Majestic) | 31 | 0 |
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| Citation Flow (Majestic) | 41 | 0 |
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| Referring domains (Majestic) | 1055 | 0 |
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BoldDesk®
Ozvi