| What it does | AI customer service software that automates support with autonomous agents resolving requests end to end
| AI voice agents that answer every patient call 24/7 and handle the work inside your EMR
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| Stage | Established
| Not given
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| Founded | Not given
| Not given
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| Based in | US
| US
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| Pricing model | Free trial
| Paid
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| Pricing | BoldDesk® pricing starts at $99/month for 1,000 AI credits with 5 human agents included, up to $4,705/month for 50,000 credits with 250 agents. Yearly billing saves 15%. Additional agents cost $20 per agent per month. Top-up credits cost $40 per 1,000 credits.
| Starter: $2,500 per agent per month plus $0.20 per minute. First month free. Enterprise plan available with custom pricing for multiple locations and high call volume.
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| Key features | - Support Agents that answer customers directly on all channels
- Background Agents that automatically triage, tag, and route every ticket
- Assist Agents that help teams draft and polish replies
- AI can take actions with API and MCP tool integration
- Support across email, live chat, WhatsApp, voice, SMS, Teams, Slack, social media
- Data migration from other help desk tools with no cost
- Policy-bound AI with human approval steps and audit logs
- Multilingual support in 40+ languages including right-to-left
- Per-credit pricing model with human agents included
| - AI voice agents answer calls in 70+ languages
- Books, moves and cancels appointments in your EMR
- Sends provider messages and updates referrals
- Checks authorization status and answers billing questions
- Available 24/7 via phone, web chat, text and video
- Integrates with 36+ EMRs
- Confirms caller identity before sharing patient data
- HIPAA compliant with BAA and SOC 2 Type II in progress
- Hands off to staff with call summary when needed
- Goes live in two weeks with no IT project
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| What makes it different | - Full help desk platform with AI built in, not separate AI bolted onto ticketing
- Credit-based pricing that doesn't rise with automation rate, human agents included
- Free trial with no credit card required
- Backed by Syncfusion, a 25-year company serving 400+ Fortune 500 companies
| - Answers every patient call immediately—never unanswered or on hold
- Handles hundreds of calls simultaneously instead of one per hire
- Does the work inside the EMR during the call, no manual entry needed
- Saves $382,000+ per year compared to hiring front desk staff
- Zero integration cost and first month free
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 71 ● no change since last check | 4 ● no change since last check |
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| Trust Flow (Majestic) | 31 | 0 |
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| Citation Flow (Majestic) | 41 | 18 |
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| Referring domains (Majestic) | 1055 | 17 |
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BoldDesk®
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