| What it does | AI customer service software that automates support with autonomous agents resolving requests end to end
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| Stage | Established
| Startup
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| Founded | Not given
| 2026
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| Based in | US
| US
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| Pricing model | Free trial
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| Pricing | BoldDesk® pricing starts at $99/month for 1,000 AI credits with 5 human agents included, up to $4,705/month for 50,000 credits with 250 agents. Yearly billing saves 15%. Additional agents cost $20 per agent per month. Top-up credits cost $40 per 1,000 credits.
| Starter: $699/month (750 minutes, 250 calls). Professional: $4,499/month (6,000 minutes, 2,000 calls). Enterprise: $24,999/month (15,000+ minutes). Overage rates: $0.35/min for first 500 min over cap, $0.28/min for 500–2,000 min, $0.27/min for 2,000+ min. Additional dedicated number: $25/month. Annu
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| Key features | - Support Agents that answer customers directly on all channels
- Background Agents that automatically triage, tag, and route every ticket
- Assist Agents that help teams draft and polish replies
- AI can take actions with API and MCP tool integration
- Support across email, live chat, WhatsApp, voice, SMS, Teams, Slack, social media
- Data migration from other help desk tools with no cost
- Policy-bound AI with human approval steps and audit logs
- Multilingual support in 40+ languages including right-to-left
- Per-credit pricing model with human agents included
| - Autonomous outbound and inbound calling with no human on the call
- Assay Score 0–100 on every conversation with auditable reasoning
- Automatic dispatch to Calendly, SMS, CRM, and Slack
- Native CRM sync with HubSpot, Salesforce, Pipedrive
- TCPA-compliant dialing with DNC scrubbing and timezone gating
- Live dashboard with lead queue, call history, and usage metering
- Human handoff and escalation
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| What makes it different | - Full help desk platform with AI built in, not separate AI bolted onto ticketing
- Credit-based pricing that doesn't rise with automation rate, human agents included
- Free trial with no credit card required
- Backed by Syncfusion, a 25-year company serving 400+ Fortune 500 companies
| - Live in 48 hours on Starter with no code—company handles setup, not customer
- One fixed monthly price with minutes included, no per-minute metering or add-ons
- Assay Score 0–100 on every call with fully auditable reasoning and decision logic
- All data stays on US servers with CCPA compliance and 90-day retention
- Same agent handles both inbound and outbound calls with identical qualification framework
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 71 ● no change since last check | 9 ▼ −1 (down) since last check |
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| Trust Flow (Majestic) | 31 | 7 |
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| Citation Flow (Majestic) | 41 | 23 |
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| Referring domains (Majestic) | 1055 | 14 |
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BoldDesk®
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