BoldDesk® vs FeedbackDots

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

BoldDesk® compared with FeedbackDots
Detail	BoldDesk®	FeedbackDots
What it does	AI customer service software that automates support with autonomous agents resolving requests end to end	Visual feedback and QA, right where it happens
Stage	Established	Not given
Founded	Not given	Not given
Based in	US	US
Pricing model	Free trial	Freemium
Pricing	BoldDesk® pricing starts at $99/month for 1,000 AI credits with 5 human agents included, up to $4,705/month for 50,000 credits with 250 agents. Yearly billing saves 15%. Additional agents cost $20 per agent per month. Top-up credits cost $40 per 1,000 credits.	Starter (free): 25 tickets per month, 1 seat, 1 domain, API and MCP with up to 1,000 requests per month. Pro: $49 per month for unlimited tickets, up to 10 seats, up to 3 domains, surveys and feature requests, Linear, Jira, GitHub and Slack sync, webhooks, review links and client portal, 50,000 API
Key features	Support Agents that answer customers directly on all channels Background Agents that automatically triage, tag, and route every ticket Assist Agents that help teams draft and polish replies AI can take actions with API and MCP tool integration Support across email, live chat, WhatsApp, voice, SMS, Teams, Slack, social media Data migration from other help desk tools with no cost Policy-bound AI with human approval steps and audit logs Multilingual support in 40+ languages including right-to-left Per-credit pricing model with human agents included	Drop a dot on any element to report issues Automatic screenshot and annotation capture Console logs and browser details Session replay of the last 30 seconds Smart triage and report grouping Integration with Linear, Jira, GitHub, and Slack Customizable widget with brand colors and theme No SDK required, single script tag installation API and MCP server access Webhooks and review links
What makes it different	Full help desk platform with AI built in, not separate AI bolted onto ticketing Credit-based pricing that doesn't rise with automation rate, human agents included Free trial with no credit card required Backed by Syncfusion, a 25-year company serving 400+ Fortune 500 companies	Captures technical context automatically without user effort One-line installation with no SDK or build step required Direct integration with team workflow tools Visual feedback points directly on the product interface Keeps users in product during feedback submission
Community votes	0	0
DR (Domain Rating by Ahrefs)	71 no change since last check	10 +1 (up) since last check
Trust Flow (Majestic)	31	4
Citation Flow (Majestic)	41	16
Referring domains (Majestic)	1055	2

6 details filled in for both companies.

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