AI customer service software that automates support with autonomous agents resolving requests end to end
AI voice and chat agents that answer, book, and log 24/7
Stage
Established
Startup
Founded
Not given
2026
Based in
US
GB
Pricing model
Free trial
Not given
Pricing
BoldDesk® pricing starts at $99/month for 1,000 AI credits with 5 human agents included, up to $4,705/month for 50,000 credits with 250 agents. Yearly billing saves 15%. Additional agents cost $20 per agent per month. Top-up credits cost $40 per 1,000 credits.
Not given
Key features
Support Agents that answer customers directly on all channels
Background Agents that automatically triage, tag, and route every ticket
Assist Agents that help teams draft and polish replies
AI can take actions with API and MCP tool integration
Support across email, live chat, WhatsApp, voice, SMS, Teams, Slack, social media
Data migration from other help desk tools with no cost
Policy-bound AI with human approval steps and audit logs
Multilingual support in 40+ languages including right-to-left
Per-credit pricing model with human agents included
24/7 inbound call answering
Direct calendar booking integration
CRM and PMS integration
Call summaries and transcripts
SMS and email notifications
Multiple concurrent calls
TPS/CTPS compliant outbound calling
AI voice with 42+ languages
Multiple AI voices
Mews marketplace integration
What makes it different
Full help desk platform with AI built in, not separate AI bolted onto ticketing
Credit-based pricing that doesn't rise with automation rate, human agents included
Free trial with no credit card required
Backed by Syncfusion, a 25-year company serving 400+ Fortune 500 companies
Compliant B2B outbound calling with TPS/CTPS and PECR compliance built-in
Native integration with Mews PMS for hospitality businesses
Automated event lead follow-up for trade show and exhibition ROI
Multi-concurrent call handling with CRM lookups and missed-call automation
UK GDPR and ICO-registered compliance with registry scrubbing
BoldDesk®
ExpoCall