AI customer service software that automates support with autonomous agents resolving requests end to end
Create customer-service chatbots with AI
Stage
Established
Not given
Founded
Not given
Not given
Based in
US
US
Pricing model
Free trial
Freemium
Pricing
BoldDesk® pricing starts at $99/month for 1,000 AI credits with 5 human agents included, up to $4,705/month for 50,000 credits with 250 agents. Yearly billing saves 15%. Additional agents cost $20 per agent per month. Top-up credits cost $40 per 1,000 credits.
Not given
Key features
Support Agents that answer customers directly on all channels
Background Agents that automatically triage, tag, and route every ticket
Assist Agents that help teams draft and polish replies
AI can take actions with API and MCP tool integration
Support across email, live chat, WhatsApp, voice, SMS, Teams, Slack, social media
Data migration from other help desk tools with no cost
Policy-bound AI with human approval steps and audit logs
Multilingual support in 40+ languages including right-to-left
Per-credit pricing model with human agents included
Train chatbot on PDFs, websites, and documents
Embed chatbot on website
Support for YouTube videos as data source
Automatic escalation to email or live agent
24/7 availability
Instant responses to customer questions
Handle multiple conversations simultaneously
What makes it different
Full help desk platform with AI built in, not separate AI bolted onto ticketing
Credit-based pricing that doesn't rise with automation rate, human agents included
Free trial with no credit card required
Backed by Syncfusion, a 25-year company serving 400+ Fortune 500 companies
No coding required to build and deploy a chatbot
Trained on your own business documents and knowledge
Intelligent escalation to human agents when needed
BoldDesk®