| What it does | AI customer service software that automates support with autonomous agents resolving requests end to end
| Custom-built AI receptionists for businesses that run on calls
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| Stage | Established
| Startup
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| Founded | Not given
| 2024
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| Based in | US
| CA
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| Pricing model | Free trial
| Paid
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| Pricing | BoldDesk® pricing starts at $99/month for 1,000 AI credits with 5 human agents included, up to $4,705/month for 50,000 credits with 250 agents. Yearly billing saves 15%. Additional agents cost $20 per agent per month. Top-up credits cost $40 per 1,000 credits.
| From $179/month, priced to call volume. Month to month, no annual contract. 2-week free trial, no credit card. Setup, integrations, and daily human review included.
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| Key features | - Support Agents that answer customers directly on all channels
- Background Agents that automatically triage, tag, and route every ticket
- Assist Agents that help teams draft and polish replies
- AI can take actions with API and MCP tool integration
- Support across email, live chat, WhatsApp, voice, SMS, Teams, Slack, social media
- Data migration from other help desk tools with no cost
- Policy-bound AI with human approval steps and audit logs
- Multilingual support in 40+ languages including right-to-left
- Per-credit pricing model with human agents included
| - 24/7 call answering on every call
- Lead qualification and caller details capture
- Appointment and job booking into client software
- Emergency call identification and routing
- Custom API integration to existing software
- Call transcripts, recordings and full dashboard
- Missed-call text-back to callers
- Daily human review and agent tuning
- Support for multiple languages mid-call
- Done-for-you agent build and configuration
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| What makes it different | - Full help desk platform with AI built in, not separate AI bolted onto ticketing
- Credit-based pricing that doesn't rise with automation rate, human agents included
- Free trial with no credit card required
- Backed by Syncfusion, a 25-year company serving 400+ Fortune 500 companies
| - Custom-built for each business, not a generic template
- Daily human review catches mistakes before customers notice
- Integrates directly into existing client software via custom API
- Fixed pricing to call volume, no per-minute or surprise fees
- Two-week free trial with no credit card required
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 71 ● no change since last check | 50 ● no change since last check |
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| Trust Flow (Majestic) | 31 | 5 |
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| Citation Flow (Majestic) | 41 | 28 |
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| Referring domains (Majestic) | 1055 | 33 |
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BoldDesk®
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