AI customer service software that automates support with autonomous agents resolving requests end to end
AI-native customer experience platform that replaces your entire CX stack
Stage
Established
Not given
Founded
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Based in
US
US
Pricing model
Free trial
Contact for pricing
Pricing
BoldDesk® pricing starts at $99/month for 1,000 AI credits with 5 human agents included, up to $4,705/month for 50,000 credits with 250 agents. Yearly billing saves 15%. Additional agents cost $20 per agent per month. Top-up credits cost $40 per 1,000 credits.
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Key features
Support Agents that answer customers directly on all channels
Background Agents that automatically triage, tag, and route every ticket
Assist Agents that help teams draft and polish replies
AI can take actions with API and MCP tool integration
Support across email, live chat, WhatsApp, voice, SMS, Teams, Slack, social media
Data migration from other help desk tools with no cost
Policy-bound AI with human approval steps and audit logs
Multilingual support in 40+ languages including right-to-left
Per-credit pricing model with human agents included
Concierge Agent for multi-channel resolution
Quality Agent scoring all interactions
Agent Assist real-time copilot
Applied Insights for pattern analysis
Optimization Agent for continuous improvement
Integration Agent for system connectivity
Knowledge Agent for content auditing
Simulation Agent for testing changes
Live deployment in 30 days
Self-improving AI that updates automatically
What makes it different
Full help desk platform with AI built in, not separate AI bolted onto ticketing
Credit-based pricing that doesn't rise with automation rate, human agents included
Free trial with no credit card required
Backed by Syncfusion, a 25-year company serving 400+ Fortune 500 companies
One unified platform replacing multiple point solutions
BoldDesk®
Crescendo