| What it does | AI customer service software that automates support with autonomous agents resolving requests end to end
| AI virtual receptionist for phone, web, and front desks
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| Stage | Established
| Established
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| Founded | Not given
| 2016
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| Based in | US
| DE
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| Pricing model | Free trial
| Not given
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| Pricing | BoldDesk® pricing starts at $99/month for 1,000 AI credits with 5 human agents included, up to $4,705/month for 50,000 credits with 250 agents. Yearly billing saves 15%. Additional agents cost $20 per agent per month. Top-up credits cost $40 per 1,000 credits.
| Hobby: €32/month or €384/year (10,000 credits/month). Standard: €120/month or €1,440/year (40,000 credits/month). Pro: €400/month or €4,800/year (150,000 credits/month). Large: €1,200/month or €14,400/year (500,000 credits/month). Enterprise: custom pricing. Optional setup fee available. Each Voiceb
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| Key features | - Support Agents that answer customers directly on all channels
- Background Agents that automatically triage, tag, and route every ticket
- Assist Agents that help teams draft and polish replies
- AI can take actions with API and MCP tool integration
- Support across email, live chat, WhatsApp, voice, SMS, Teams, Slack, social media
- Data migration from other help desk tools with no cost
- Policy-bound AI with human approval steps and audit logs
- Multilingual support in 40+ languages including right-to-left
- Per-credit pricing model with human agents included
| - Voicebot for inbound call answering with natural conversations in 45+ languages
- Chatbot with consistent answers across channels using shared knowledge base
- Structured capture of contact details and callback requests
- Intelligent call routing with full conversation context
- Receptionist kiosk for on-site customer service
- Self-service platform configuration without technical setup
- Operator for automatic knowledge-base call routing
- Support for custom avatars and advanced customization
- One-line code integration for website embed
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| What makes it different | - Full help desk platform with AI built in, not separate AI bolted onto ticketing
- Credit-based pricing that doesn't rise with automation rate, human agents included
- Free trial with no credit card required
- Backed by Syncfusion, a 25-year company serving 400+ Fortune 500 companies
| - Voice-first approach with unified knowledge base shared across phone, web, and kiosk channels
- Made in Germany and Austria with GDPR-compliant data handling
- Rooted in over a decade of robotics and AI expertise
- Hands over complex cases with full context to reduce employee ramp-up time
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 71 ● no change since last check | 40 ● no change since last check |
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| Trust Flow (Majestic) | 31 | 5 |
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| Citation Flow (Majestic) | 41 | 26 |
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| Referring domains (Majestic) | 1055 | 28 |
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BoldDesk®
Cosmo