| What it does | AI customer service software that automates support with autonomous agents resolving requests end to end
| AI assistant for business that automates customer support, lead capture, and appointment booking across chat, voice, and calls
|
|---|
| Stage | Established
| Not given
|
|---|
| Founded | Not given
| Not given
|
|---|
| Based in | US
| CA
|
|---|
| Pricing model | Free trial
| Freemium
|
|---|
| Pricing | BoldDesk® pricing starts at $99/month for 1,000 AI credits with 5 human agents included, up to $4,705/month for 50,000 credits with 250 agents. Yearly billing saves 15%. Additional agents cost $20 per agent per month. Top-up credits cost $40 per 1,000 credits.
| Free plan with 5000 credits, 2 agents, 1 MB knowledge base, and 2-day call recording; Starter $49/month with 1 phone number, 5 agents, 5 MB knowledge base, 7-day call recording; Pro $99/month with 2 phone numbers, 10 agents, 25 MB knowledge base, 15-day call recording; Business $149/month with unlim
|
|---|
| Key features | - Support Agents that answer customers directly on all channels
- Background Agents that automatically triage, tag, and route every ticket
- Assist Agents that help teams draft and polish replies
- AI can take actions with API and MCP tool integration
- Support across email, live chat, WhatsApp, voice, SMS, Teams, Slack, social media
- Data migration from other help desk tools with no cost
- Policy-bound AI with human approval steps and audit logs
- Multilingual support in 40+ languages including right-to-left
- Per-credit pricing model with human agents included
| - Inbound and outbound phone calls with natural conversation in 70+ languages
- Web chat assistant trained on company website, pricing, and availability
- WhatsApp messaging with automatic follow-ups and broadcast reminders
- Instant lead capture from Meta Ads with AI calls within 5 seconds
- Automatic calendar sync with Google Calendar and Outlook
- Live call transcripts, recordings, and lead scoring
- Human warm-transfer when conversation is ready for sales
- CRM and Slack integration for lead logging and notifications
- Instagram and Messenger DM handling
- Multi-agent support with round-robin assignment across team
|
|---|
| What makes it different | - Full help desk platform with AI built in, not separate AI bolted onto ticketing
- Credit-based pricing that doesn't rise with automation rate, human agents included
- Free trial with no credit card required
- Backed by Syncfusion, a 25-year company serving 400+ Fortune 500 companies
| - One dashboard manages all channels—calls, chats, WhatsApp, Instagram, email, and ads
- No developers or setup required; integrates by pasting website URL
- Save up to 49% compared to using five separate AI tools
- Covers customer support, lead generation, sales, and scheduling in one platform
- Works 24/7 without hiring, covering evening calls and multiple simultaneous conversations
|
|---|
| Community votes | 0 | 0 |
|---|
| DR (Domain Rating by Ahrefs) | 71 ● no change since last check | 2 ● no change since last check |
|---|
| Trust Flow (Majestic) | 31 | 8 |
|---|
| Citation Flow (Majestic) | 41 | 26 |
|---|
| Referring domains (Majestic) | 1055 | 30 |
|---|
BoldDesk®
AssistifAI