| What it does | AI customer service software that automates support with autonomous agents resolving requests end to end
| App review management you don't have to watch
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| Stage | Established
| Not given
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| Founded | Not given
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| Based in | US
| NO
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| Pricing model | Free trial
| Freemium
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| Pricing | BoldDesk® pricing starts at $99/month for 1,000 AI credits with 5 human agents included, up to $4,705/month for 50,000 credits with 250 agents. Yearly billing saves 15%. Additional agents cost $20 per agent per month. Top-up credits cost $40 per 1,000 credits.
| Free plan at $0/month with 1 connected app and 100 published replies/month. Standard at $79/month (billed yearly) or $99/month (monthly billing) for 2 connected apps and 1,500 published replies/month. Pro at $299/month (billed yearly) or $375/month (monthly billing) with 10 connected apps and unlimi
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| Key features | - Support Agents that answer customers directly on all channels
- Background Agents that automatically triage, tag, and route every ticket
- Assist Agents that help teams draft and polish replies
- AI can take actions with API and MCP tool integration
- Support across email, live chat, WhatsApp, voice, SMS, Teams, Slack, social media
- Data migration from other help desk tools with no cost
- Policy-bound AI with human approval steps and audit logs
- Multilingual support in 40+ languages including right-to-left
- Per-credit pricing model with human agents included
| - Unified monitoring across five app stores (Apple App Store, Google Play, Samsung Galaxy Store, Huawei AppGallery, RuStore)
- Review analytics with topic, sentiment, release, and market comparisons
- Auto-publish or manual approval per reply rule
- Smart alerts to Slack, Teams, Discord, Telegram, or email for review spikes and low ratings
- MCP server integration with Claude, ChatGPT, and other AI agents
- Zendesk and Intercom integration for ticket creation from reviews
- RADAR AI agent to ask questions about reviews and get charts with source reviews
- Review translation and multi-language support
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| What makes it different | - Full help desk platform with AI built in, not separate AI bolted onto ticketing
- Credit-based pricing that doesn't rise with automation rate, human agents included
- Free trial with no credit card required
- Backed by Syncfusion, a 25-year company serving 400+ Fortune 500 companies
| - Replies in 100+ languages with your team's tone preserved per language
- Reply Quality checks published replies against your scorecard before publication or after
- Customer data not used to train shared AI models
- Built to handle peak review volume with 1,000+ reviews per day
- Reviews from five app stores unified in one queue
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 71 ● no change since last check | 17 ● no change since last check |
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| Trust Flow (Majestic) | 31 | 6 |
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| Citation Flow (Majestic) | 41 | 30 |
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| Referring domains (Majestic) | 1055 | 90 |
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BoldDesk®
AppReply