| What it does | AI customer service software that automates support with autonomous agents resolving requests end to end
| Text new enquiries from your own number and get them booked by AI
|
|---|
| Stage | Established
| Not given
|
|---|
| Founded | Not given
| Not given
|
|---|
| Based in | US
| NZ
|
|---|
| Pricing model | Free trial
| Free trial
|
|---|
| Pricing | BoldDesk® pricing starts at $99/month for 1,000 AI credits with 5 human agents included, up to $4,705/month for 50,000 credits with 250 agents. Yearly billing saves 15%. Additional agents cost $20 per agent per month. Top-up credits cost $40 per 1,000 credits.
| Plans start at US$47/month (Starter: 2 workspaces, 1 phone); Single License US$97/month (5 workspaces, 5 phones); Agency License US$197/month (20 workspaces, 20 phones); Enterprise License US$497/month (100 workspaces, 100 phones). All plans include unlimited texts from your own phone with no per-te
|
|---|
| Key features | - Support Agents that answer customers directly on all channels
- Background Agents that automatically triage, tag, and route every ticket
- Assist Agents that help teams draft and polish replies
- AI can take actions with API and MCP tool integration
- Support across email, live chat, WhatsApp, voice, SMS, Teams, Slack, social media
- Data migration from other help desk tools with no cost
- Policy-bound AI with human approval steps and audit logs
- Multilingual support in 40+ languages including right-to-left
- Per-credit pricing model with human agents included
| - AI assistant that answers questions and books appointments from your business information
- Multi-step follow-up campaigns with automatic branching
- One shared inbox for texts, WhatsApp, email and Voice AI calls
- Integration with CRM platforms including HighLevel, HubSpot and Zoho
- Lead Finder to search and import local business contacts
- Email campaigns from your own domain with replies in the shared inbox
- Developer API for custom integrations and sending through your own software
|
|---|
| What makes it different | - Full help desk platform with AI built in, not separate AI bolted onto ticketing
- Credit-based pricing that doesn't rise with automation rate, human agents included
- Free trial with no credit card required
- Backed by Syncfusion, a 25-year company serving 400+ Fortune 500 companies
| - Text from your own number with no per-text fees, unlike traditional SMS platforms
- AI that only answers from information you teach it and hands over when unsure
- Built for service businesses and agencies with white label branding available
- Faster booking than manual follow-up, without a new phone number or meter running
- Works with existing business tools and CRM platforms
|
|---|
| Community votes | 0 | 0 |
|---|
| DR (Domain Rating by Ahrefs) | 71 ● no change since last check | 3 ● no change since last check |
|---|
| Trust Flow (Majestic) | 31 | 0 |
|---|
| Citation Flow (Majestic) | 41 | 9 |
|---|
| Referring domains (Majestic) | 1055 | 3 |
|---|
BoldDesk®
Activ8