AI customer service and sales agent for Shopify that answers emails and live chat in your voice and takes real order actions
Bug reporting and feedback widget for apps with built-in privacy masking
Stage
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Founded
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Pricing model
Freemium
Freemium
Pricing
Arbyn Starter: Free with 150 AI conversations per calendar month. Arbyn Growth: $59/month for 500 conversations. Arbyn Agent: $99/month for unlimited conversations, or $990/year. All plans include every feature with no per-ticket or per-resolution fees.
Free plan: 1 project, 250 MB storage for attachments, 200 emails per month. Paid plans available quarterly or annually in advance.
Key features
Updates shipping addresses on its own without approval
Cancels orders, issues refunds, applies discounts with one-click approval
Shopify timeline logging of all actions and conversations
Bug and idea reporting widget with screenshots and technical details
Public ideas board and roadmap
Configurable masking modes including mask-all with unmask exceptions
React and Vue components and JavaScript API
SDKs for Node.js, Python, and PHP
Integration with other tools
What makes it different
Flat pricing with no per-ticket or per-resolution fees, unlike 30+ competitors that meter conversations
Takes real Shopify order actions like refunds and cancellations, not just draft emails
Learns your voice from replies you approve without requiring a knowledge base
Combines support and sales in one agent and one conversation
Setup in under 10 minutes with no configuration required before first reply
Privacy-first design: all data is masked in the browser before being sent, never on the server
No passwords or Ozvi accounts needed for users; SSO via signed tokens from your backend
Screenshots never sent unmasked; covered data is masked before rendering, not censored afterward
Rich technical context: network logs, console errors, user steps, and browser details
Highly configurable: custom masking rules, choose what to capture, mask-all mode for sensitive industries
Arbyn
Ozvi