Arbyn vs Giov

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Arbyn compared with Giov
Detail	Arbyn	Giov
What it does	AI customer service and sales agent for Shopify that answers emails and live chat in your voice and takes real order actions	AI customer service platform with live chat, shared inbox and GiovBot for omnichannel support
Stage	Not given	Not given
Founded	Not given	Not given
Based in	Not given	Not given
Pricing model	Freemium	Freemium
Pricing	Arbyn Starter: Free with 150 AI conversations per calendar month. Arbyn Growth: $59/month for 500 conversations. Arbyn Agent: $99/month for unlimited conversations, or $990/year. All plans include every feature with no per-ticket or per-resolution fees.	Starter free forever (20 active chats, 1 operator, website chat); Pro $19/month (300 active chats, 10 operators, 500 AI credits); Business $59/month (1,000 active chats, 30 operators, 2,000 AI credits, all channels); Advanced $129/month (1,000 active chats, 70 operators, 2,000 AI credits, GiovCopilo
Key features	Updates shipping addresses on its own without approval Cancels orders, issues refunds, applies discounts with one-click approval Shopify timeline logging of all actions and conversations	Omnichannel inbox unifying email, WhatsApp, Messenger, Instagram and Telegram GiovBot AI agent trained on knowledge base with automatic handoff to humans Built-in CRM with customer profiles and contact management GiovCopilot in-app assistant for signed-in users Mobile SDKs for iOS and Android (coming soon) Single sign-on (SAML/OIDC) and SCIM provisioning on Business and Advanced plans JavaScript API for widget control and visitor identification Multi-workspace support with role-based access control
What makes it different	Flat pricing with no per-ticket or per-resolution fees, unlike 30+ competitors that meter conversations Takes real Shopify order actions like refunds and cancellations, not just draft emails Learns your voice from replies you approve without requiring a knowledge base Combines support and sales in one agent and one conversation Setup in under 10 minutes with no configuration required before first reply	All customer channels unified in one inbox without VPN or country restrictions Free plan forever with no credit card required AI agent trained on your knowledge that hands off with full conversation context preserved 30-day money-back guarantee on all paid plans Bring your own AI model on Business and Advanced plans for unlimited AI replies
Community votes	0	0
DR (Domain Rating by Ahrefs)	40 −2 (down) since last check	2 no change since last check
Trust Flow (Majestic)	4	0
Citation Flow (Majestic)	19	0
Referring domains (Majestic)	42	1

5 details filled in for both companies.

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