Briano

What it is

Briano helps insurance companies improve customer experience and automate frontline operations with AI. The platform consists of three main products: ClaimPilot automates claim processing from intake and document validation to decision support; CX Agent provides one AI agent for both voice and chat customer interactions; and Pulse performs AI quality assurance on every customer conversation.

The platform delivers significant operational improvements: 50-80% first-contact resolution on routine inquiries, 15-25 point CSAT improvements, first response times reduced from 20-30 minutes to under 1 minute, and 99%+ accuracy in document extraction. Processing costs drop from $4-5 per claim to $0.25 with AI automation.

Briano is designed for enterprise-grade trust with GDPR compliance, EU-based infrastructure, real-time PII redaction, guardrails to keep AI agents compliant and on-brand, and full audit logs for every action. The system handles 20,000+ responses daily and supports multilingual conversations across 100+ languages.

Quick answers

What is Briano and what does it do?

Briano is the AI operating layer for insurance with three integrated capabilities: ClaimPilot automates claims processing, CX Agent provides chat and voice customer service, and Pulse delivers QA and compliance monitoring on every conversation.

How much can Briano save?

The primary savings comes from support team labor, as the CX Agent handles routine messages and calls end-to-end, freeing operators for higher-value work. Personalized annual savings estimates are available through the CX Agent ROI Calculator based on your monthly volume, operator count, and salaries.

Can I try Briano before committing?

Yes, there are three free ways to evaluate Briano: use the CX Agent ROI Calculator to estimate savings, try the interactive Try Demo to see CX Agent in action, and request a personalized ClaimPilot Demo. A 1-month free trial on your own operations is also available when ready to go deeper.

What languages does Briano support?

Briano supports multilingual conversations in over 100 languages for both chat and voice, with automatic language detection that responds in the customer's language, including when customers switch languages mid-conversation.

What happens to customer data and how is it secured?

Customer data including conversation transcripts, claim records, and configurations remain owned by the client. The platform includes regional data residency, encryption in transit and at rest, role-based access, full audit logs, and deployment options (cloud, dedicated, private) to fit compliance requirements.