What's your refund status on Nexora?
Purchases are final once paid. We refund only if we take down a listing. Chargebacks pause everything during disputes.
Updated
Payment is final
Once a payment clears, it's locked in. Nexora does not reverse purchases under normal circumstances—this is set out in the terms. Your legal rights remain unchanged regardless.
When we pull a listing
If our review team rejects or removes a paid listing from the frontier, you receive a full refund to your original payment method automatically. We also generate a credit note for your records. If you funded the listing in crypto, we'll request a payout address to route the refund back to your wallet.
Disputes and chargebacks
When a payment enters dispute or chargeback status, any listing bought with that order goes dark while we investigate. If the dispute resolves in our favour, the listing can go live again. If it doesn't, the takedown stands.
Questions people ask
- Can I reverse a payment once it's processed?
- No. Payments are final after processing, except in the single case where we remove a paid listing—then you get a full refund automatically to your original payment method.
- What happens if I dispute a payment?
- Your listing is taken down while the dispute is under investigation. If we win the dispute, your listing can return. If we don't, it stays down.
- How do crypto refunds work?
- We'll ask you for a crypto payout address and send the refund there.