How to get help at Nexora Launch
Find answers using our help assistant, or contact our team by email during office hours.
Updated
Signal your question
Every page has a help button. Use it to search these articles, query our AI assistant, or send a message to our team. The assistant reads your account when you're logged in—it can see your listings, orders, invoices, claims and notices—so it explains what's happening in real time. For instance, it can tell you why a listing hasn't gone live yet. It observes only; it won't alter your account, and it won't request passwords or card details.
Reach the team
Submit a message via the help button or visit /contact to write to us directly. You'll receive a ticket number by email, and we'll respond to that same address. Add further details by replying to our email. You can also write launch@zinndigital.com. We work during Mon-Fri 08:00-20:00 UTC.
Who's behind the mission
Nexora Launch is operated by Zinn Digital® Ltd, a United Kingdom registered entity. When you're building on the frontier, you're building with us.
Questions people ask
- Can the help assistant change my account settings?
- No. The assistant reads your account data to provide context, but it has no authority to modify anything. Changes only come from you.
- What information should I never share with the assistant?
- Don't provide passwords or card numbers. The assistant will never ask for them.
- How quickly will the team respond to my message?
- We reply during office hours Mon-Fri 08:00-20:00 UTC. You'll get a ticket number by email, and we'll respond to that address.