AI agent grounded in customer journey context for enterprise CX operations
Real-time steering and guardrails for AI agents
Stage
Established
Not given
Founded
2016
Not given
Based in
NL
Not given
Pricing model
Not given
Freemium
Pricing
Trial: 30-day free trial with 2 users and 5 journeys, capped AI use. Management and Strategic plans require custom quotes based on journey count. Minimum spend shown represents around 5 journeys, with per-journey fees decreasing as more journeys are added. Annual invoicing upfront.
Team: Free per organization, unlimited users, 200 session-hours per month. Enterprise and Gateway: Custom pricing, billed annually.
Key features
Ask in plain language and receive answers grounded in customer journeys
Surfaces insights and identifies where friction is accumulating
Generates executive briefs, sprint inputs and stakeholder reports
Cites sources for every claim with specific journey steps and research pieces
Aligns business KPIs and voice of customer data to customer journeys
Skills framework for standardized, repeatable AI tasks
Role-based access controls and enterprise security
No data sharing with third-party AI providers
TheyDo MCP for integration with external AI systems
Reads every tool call agents make and blocks unsafe ones before they run
Catches stalled and runaway sessions while they run
Steers agents back when they go past what was asked
Tracks every session's tokens against usual usage
Stops credential and data leaks before they leave the machine
Inventories all agents, MCP servers and skills in use
Blocks dangerous calls before they run in agent hooks and at the gateway
Sends every finding to Slack, webhook or SIEM
Verifies each agent's identity before access
Keeps audit-grade masked records of every action and decision
What makes it different
Every answer cites sources and cannot hallucinate because it only reasons over your data
Turns raw transcripts and notes into structured journey insights in minutes instead of weeks
TheyDo Agent
Stacktrace