AI agent grounded in customer journey context for enterprise CX operations
A platform to build, run, and use AI microagents through search
Stage
Established
MVP
Founded
2016
Not given
Based in
NL
US
Pricing model
Not given
Free trial
Pricing
Trial: 30-day free trial with 2 users and 5 journeys, capped AI use. Management and Strategic plans require custom quotes based on journey count. Minimum spend shown represents around 5 journeys, with per-journey fees decreasing as more journeys are added. Annual invoicing upfront.
The agent server is free and source available with no license fee. Search2o Cloud is free during the beta period. Production pricing will include a platform fee, developer fee, storage fee, and usage fee with no per-user charges. Paid service planned for January 2027.
Key features
Ask in plain language and receive answers grounded in customer journeys
Surfaces insights and identifies where friction is accumulating
Generates executive briefs, sprint inputs and stakeholder reports
Cites sources for every claim with specific journey steps and research pieces
Aligns business KPIs and voice of customer data to customer journeys
Skills framework for standardized, repeatable AI tasks
Role-based access controls and enterprise security
No data sharing with third-party AI providers
TheyDo MCP for integration with external AI systems
Built-in agent discovery and multi-agent conversations
Agent framework to define and publish agents
Encrypted conversations and memories by default
Multi-user access with four roles plus service accounts
Human-in-the-loop controls for critical actions
Stateless horizontally scalable architecture
Environment profiles for dev and prod
Source available server and UI
What makes it different
Every answer cites sources and cannot hallucinate because it only reasons over your data
Turns raw transcripts and notes into structured journey insights in minutes instead of weeks
TheyDo Agent
Search2o