AI agent grounded in customer journey context for enterprise CX operations
AI agents that automate personalized customer journeys across email, SMS, and onsite to drive retention and revenue
Stage
Established
Not given
Founded
2016
2023
Based in
NL
Not given
Pricing model
Not given
Contact for pricing
Pricing
Trial: 30-day free trial with 2 users and 5 journeys, capped AI use. Management and Strategic plans require custom quotes based on journey count. Minimum spend shown represents around 5 journeys, with per-journey fees decreasing as more journeys are added. Annual invoicing upfront.
Not given
Key features
Ask in plain language and receive answers grounded in customer journeys
Surfaces insights and identifies where friction is accumulating
Generates executive briefs, sprint inputs and stakeholder reports
Cites sources for every claim with specific journey steps and research pieces
Aligns business KPIs and voice of customer data to customer journeys
Skills framework for standardized, repeatable AI tasks
Role-based access controls and enterprise security
No data sharing with third-party AI providers
TheyDo MCP for integration with external AI systems
Smart Targeting
User-level Personalization
Agentic Experimentation
Agentic Orchestration
Winback campaigns
Post-Purchase journeys
Welcome flows
Cross-Sell automation
Abandonment recovery
Churn Prevention
What makes it different
Every answer cites sources and cannot hallucinate because it only reasons over your data
Turns raw transcripts and notes into structured journey insights in minutes instead of weeks
TheyDo Agent
Monocle