AI agent grounded in customer journey context for enterprise CX operations
AI-powered process intelligence platform that captures, maps, and automates business processes
Stage
Established
Not given
Founded
2016
Not given
Based in
NL
GB
Pricing model
Not given
Contact for pricing
Pricing
Trial: 30-day free trial with 2 users and 5 journeys, capped AI use. Management and Strategic plans require custom quotes based on journey count. Minimum spend shown represents around 5 journeys, with per-journey fees decreasing as more journeys are added. Annual invoicing upfront.
Free 14-day proof of concept available
Key features
Ask in plain language and receive answers grounded in customer journeys
Surfaces insights and identifies where friction is accumulating
Generates executive briefs, sprint inputs and stakeholder reports
Cites sources for every claim with specific journey steps and research pieces
Aligns business KPIs and voice of customer data to customer journeys
Skills framework for standardized, repeatable AI tasks
Role-based access controls and enterprise security
No data sharing with third-party AI providers
TheyDo MCP for integration with external AI systems
Automated process capture and recording
AI-powered process analysis and scoring
End-to-end process mapping with decision points and variants
Process optimization and conformance tracking
Automation opportunity identification
AI agent building and deployment
Deploy on up to 10,000 screens
PII anonymization and privacy controls
Productivity benchmarking and continuous improvement monitoring
What makes it different
Every answer cites sources and cannot hallucinate because it only reasons over your data
Turns raw transcripts and notes into structured journey insights in minutes instead of weeks
TheyDo Agent
Mimica