AI agent grounded in customer journey context for enterprise CX operations
Private AI for regulated firms with data kept in your country or on your own servers
Stage
Established
Not given
Founded
2016
Not given
Based in
NL
US
Pricing model
Not given
Freemium
Pricing
Trial: 30-day free trial with 2 users and 5 journeys, capped AI use. Management and Strategic plans require custom quotes based on journey count. Minimum spend shown represents around 5 journeys, with per-journey fees decreasing as more journeys are added. Annual invoicing upfront.
Per seat per month: €19 with ChatGPT, Claude or Codex integration (Your current AI setup); pricing varies for open models hosted in country or on own servers. Minimum 3 seats. Annual billing provides 2 months free versus monthly billing. Individual plans available. Custom quotes for more than 100 se
Key features
Ask in plain language and receive answers grounded in customer journeys
Surfaces insights and identifies where friction is accumulating
Generates executive briefs, sprint inputs and stakeholder reports
Cites sources for every claim with specific journey steps and research pieces
Aligns business KPIs and voice of customer data to customer journeys
Skills framework for standardized, repeatable AI tasks
Role-based access controls and enterprise security
No data sharing with third-party AI providers
TheyDo MCP for integration with external AI systems
Inbox Triage bot: reads support inbox, drafts routine replies, flags items needing human attention
Reply Drafter bot: writes careful replies to emails using company history and policies
Support Report bot: turns weekly support emails into actionable reports with trends
Article Writer bot: creates weekly website articles from client questions
SEO Doctor bot: checks Google rankings and identifies pages to improve
Data audit logging: every question, answer and data access recorded on customer's servers
Open model support: runs Mistral, Qwen, DeepSeek and other open-source language models
Flexible deployment: existing AI apps, local cloud provider, or on-premise servers
Team Brain with source attribution: firm's memory with sources cited for every answer
What makes it different
Every answer cites sources and cannot hallucinate because it only reasons over your data
Turns raw transcripts and notes into structured journey insights in minutes instead of weeks
TheyDo Agent
Locul