AI agent grounded in customer journey context for enterprise CX operations
Governed AI agents for any system, pre-built for IT, HR, SAP, Salesforce and finance
Stage
Established
Startup
Founded
2016
2026
Based in
NL
IN
Pricing model
Not given
Contact for pricing
Pricing
Trial: 30-day free trial with 2 users and 5 journeys, capped AI use. Management and Strategic plans require custom quotes based on journey count. Minimum spend shown represents around 5 journeys, with per-journey fees decreasing as more journeys are added. Annual invoicing upfront.
Not given
Key features
Ask in plain language and receive answers grounded in customer journeys
Surfaces insights and identifies where friction is accumulating
Generates executive briefs, sprint inputs and stakeholder reports
Cites sources for every claim with specific journey steps and research pieces
Aligns business KPIs and voice of customer data to customer journeys
Skills framework for standardized, repeatable AI tasks
Role-based access controls and enterprise security
No data sharing with third-party AI providers
TheyDo MCP for integration with external AI systems
Pre-built agents for IT service, HR, SAP, Salesforce and finance
Approval-based control for all write operations
Support for multiple AI models with fallback chains
50 built-in connectors plus MCP, OpenAPI, OData and SQL support
Self-hosted or managed hosting options
Per-agent and per-team spend budgets
Rules-based argument validation with guardrails
What makes it different
Every answer cites sources and cannot hallucinate because it only reasons over your data
Turns raw transcripts and notes into structured journey insights in minutes instead of weeks
TheyDo Agent
Liyagent