AI agent grounded in customer journey context for enterprise CX operations
Modular AI Pods for the Future of Work
Stage
Established
Not given
Founded
2016
Not given
Based in
NL
Not given
Pricing model
Not given
Freemium
Pricing
Trial: 30-day free trial with 2 users and 5 journeys, capped AI use. Management and Strategic plans require custom quotes based on journey count. Minimum spend shown represents around 5 journeys, with per-journey fees decreasing as more journeys are added. Annual invoicing upfront.
Open source self-hosted option free; one managed pod $49/month with 7-day trial; Managed Pod Fleet up to 6 pods $199/month with 7-day trial.
Key features
Ask in plain language and receive answers grounded in customer journeys
Surfaces insights and identifies where friction is accumulating
Generates executive briefs, sprint inputs and stakeholder reports
Cites sources for every claim with specific journey steps and research pieces
Aligns business KPIs and voice of customer data to customer journeys
Skills framework for standardized, repeatable AI tasks
Role-based access controls and enterprise security
No data sharing with third-party AI providers
TheyDo MCP for integration with external AI systems
Voice Receptionist Pod - answers calls on first ring and books appointments to calendar
Missed-Call Text-Back Pod - sends SMS within 3 seconds of unanswered calls
Speed-to-Lead Responder Pod - sub-minute SMS response to form leads with whisper call bridge
No-Show Shield & Booking Pod - multi-step SMS confirmation sequences
Database Reactivation Pod - revives dormant leads with conversational SMS prompts
Google Review Booster Pod - automated text invites for post-checkout reviews
Text-to-Pay Collector Pod - 1-click payment links over SMS with reminder nudges
Cloudflare Workers edge hosting with sub-millisecond latency
Automatic pod handoffs and unified activity logging
API-first with REST webhooks and OpenAPI 3.1 specification
What makes it different
Every answer cites sources and cannot hallucinate because it only reasons over your data
Turns raw transcripts and notes into structured journey insights in minutes instead of weeks
TheyDo Agent