AI agent grounded in customer journey context for enterprise CX operations
AI employees that handle repetitive customer conversations, sales, and support tasks through WhatsApp, Instagram, and phone calls
Stage
Established
Not given
Founded
2016
Not given
Based in
NL
AR
Pricing model
Not given
Contact for pricing
Pricing
Trial: 30-day free trial with 2 users and 5 journeys, capped AI use. Management and Strategic plans require custom quotes based on journey count. Minimum spend shown represents around 5 journeys, with per-journey fees decreasing as more journeys are added. Annual invoicing upfront.
Not given
Key features
Ask in plain language and receive answers grounded in customer journeys
Surfaces insights and identifies where friction is accumulating
Generates executive briefs, sprint inputs and stakeholder reports
Cites sources for every claim with specific journey steps and research pieces
Aligns business KPIs and voice of customer data to customer journeys
Skills framework for standardized, repeatable AI tasks
Role-based access controls and enterprise security
No data sharing with third-party AI providers
TheyDo MCP for integration with external AI systems
Multi-channel communication through WhatsApp, Instagram, and phone calls
CRM and spreadsheet integration with automatic data entry
Human escalation triggers for complex conversations
Continuous learning and improvement with each interaction
Customizable personality and tone reflecting brand values
Local language and cultural adaptation
Quick training and integration in days
Integration with multiple CRM and database systems
What makes it different
Every answer cites sources and cannot hallucinate because it only reasons over your data
Turns raw transcripts and notes into structured journey insights in minutes instead of weeks
TheyDo Agent
Darwin AI