AI agent grounded in customer journey context for enterprise CX operations
Unified conversational AI agent platform for automating customer conversations across voice, chat, WhatsApp, email and social media
Stage
Established
Established
Founded
2016
2019
Based in
NL
IN
Pricing model
Not given
Not given
Pricing
Trial: 30-day free trial with 2 users and 5 journeys, capped AI use. Management and Strategic plans require custom quotes based on journey count. Minimum spend shown represents around 5 journeys, with per-journey fees decreasing as more journeys are added. Annual invoicing upfront.
Not given
Key features
Ask in plain language and receive answers grounded in customer journeys
Surfaces insights and identifies where friction is accumulating
Generates executive briefs, sprint inputs and stakeholder reports
Cites sources for every claim with specific journey steps and research pieces
Aligns business KPIs and voice of customer data to customer journeys
Skills framework for standardized, repeatable AI tasks
Role-based access controls and enterprise security
No data sharing with third-party AI providers
TheyDo MCP for integration with external AI systems
Voice AI Agent for automated phone conversations
WhatsApp AI Agent for messaging automation
Chat AI Agent for web and messaging platforms
Email AI Agent for email automation
Social Media AI Agent for social platform engagement
AI Copilot for live agent assistance
Multilingual support across multiple languages
AI Agent Studio for agent configuration
Knowledge Base integration
What makes it different
Every answer cites sources and cannot hallucinate because it only reasons over your data
Turns raw transcripts and notes into structured journey insights in minutes instead of weeks
TheyDo Agent
ConvoZen