| What it does | AI agent grounded in customer journey context for enterprise CX operations
| AI-native managed operations for service businesses
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| Stage | Established
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| Founded | 2016
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| Based in | NL
| GB
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| Pricing model | Not given
| Paid
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| Pricing | Trial: 30-day free trial with 2 users and 5 journeys, capped AI use. Management and Strategic plans require custom quotes based on journey count. Minimum spend shown represents around 5 journeys, with per-journey fees decreasing as more journeys are added. Annual invoicing upfront.
| Setup fee: £350–£500 (one-time). Monthly retainer from £750/month: Essentials plan £750/month for one managed workflow; Growth plan £1,200/month for multiple workflows; Advanced plan £2,000+/month for full operations coverage.
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| Key features | - Ask in plain language and receive answers grounded in customer journeys
- Surfaces insights and identifies where friction is accumulating
- Generates executive briefs, sprint inputs and stakeholder reports
- Cites sources for every claim with specific journey steps and research pieces
- Aligns business KPIs and voice of customer data to customer journeys
- Skills framework for standardized, repeatable AI tasks
- Role-based access controls and enterprise security
- No data sharing with third-party AI providers
- TheyDo MCP for integration with external AI systems
| - Capture enquiries from website, email, chat, or WhatsApp 24/7
- Respond to common questions using approved business information
- Qualify leads by collecting customer details and identifying intent, urgency, and service fit
- Apply human oversight to uncertain, sensitive, or high-value cases
- Execute actions including booking, routing, follow-ups, and document collection
- Deliver ready-to-act lead summaries with all details structured for immediate handover
- Automated appointment booking and callback routing
- Review management and automated review request campaigns
- Client intake and automated document collection
- Weekly workflow performance review and continuous improvement
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| What makes it different | - Every answer cites sources and cannot hallucinate because it only reasons over your data
- Turns raw transcripts and notes into structured journey insights in minutes instead of weeks
- Role-based permissions ensure agent respects workspace access controls
| - Managed service, not software — we run the workflow and bear operational responsibility, not you
- Human-in-the-loop by design with automatic escalation of sensitive and regulated enquiries
- Outcome-based pricing reflects value delivered, not features or hours
- Start with a focused pilot — prove value with one workflow before expanding
- Approved knowledge base ensures AI responds only from verified business information, no AI guessing
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 63 ● no change since last check | Not checked yet ▼ −1 (down) since last check |
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| Trust Flow (Majestic) | 19 | 5 |
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| Citation Flow (Majestic) | 39 | 19 |
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| Referring domains (Majestic) | 599 | 8 |
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TheyDo Agent
Cognumi